Solution Engineer

About First Advantage

At First Advantage, we help customers make confident hiring and screening decisions. We deliver service outcomes through technology, integrations, workflows, and operations. Our solutions connect with complex hiring ecosystems, including HRIS and ATS platforms. The Solution Engineering team helps customers understand how our solutions can meet their business and technical needs.

About the Role

The Solution Engineer is a customer-facing role combining technical pre-sales consulting, solution design, project management, and customer implementation. Partnering closely with Sales, this individual leads discovery, solution design, technical validation, and executive presentations for complex opportunities.

Following a successful sale, the Solution Engineer retains ownership of the customer engagement through project delivery, onboarding, implementation, and adoption—helping ensure the solution achieves the intended business outcomes.

What You Will Do

Lead discovery and solution design

• Lead technical and business discovery to understand customer objectives, workflows, and technical environments.
• Translate customer needs into credible, high-level First Advantage solution designs.
• Define clear success criteria with customers before proposing a solution.

Support and validate the deal

• Deliver outcome-focused demonstrations that build confidence in our solutions.
• Serve as a trusted advisor to executive and technical stakeholders throughout the sales cycle.
• Validate that proposed solutions are technically feasible and aligned with customer requirements.

Lead project delivery and customer implementation

• Own the transition from signed opportunity through successful implementation.
• Develop and manage project plans, timelines, milestones, risks, and stakeholder communications.
• Provide regular project updates and facilitate key stakeholder meetings.
• Lead customer onboarding and implementation activities.
• Partner with Customer Success and Support to ensure a smooth transition to business-as-usual operations.
• Support adoption and confirm that agreed business outcomes are achieved.

When You Will Engage

The Solution Engineer supports the full customer lifecycle for strategic, high-value, or complex opportunities, including:

• Strategic accounts or opportunities above an agreed value threshold.
• Technically complex opportunities involving significant HRIS, ATS, API, security, or data-integration requirements.
• Multi-country or compliance-driven opportunities involving multiple geographies or material regulatory considerations.
• Customers requiring a dedicated owner from solution selection through onboarding and adoption.

What You Bring

• Proven experience in pre-sales, solution consulting, sales engineering, or a similar customer-facing role, ideally within a technology-enabled service environment.
• Demonstrated success leading customer-facing engagements from discovery through implementation and go-live.
• Strong project management capabilities, including scope, stakeholder, risk, and delivery governance.
• Strong communication and stakeholder-management skills across executive and technical audiences.
• A collaborative, solutions-focused approach to problem-solving.
• The ability to manage complex priorities across the sales and implementation lifecycle.
• Fluency in Mandarin and Cantonese is preferred.

We have great people here and are looking for more. Come join us!
 

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Equal Employment Opportunities at First Advantage
First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.