Social Media Associate

Remote (Boston-based preferred) // Full Time

About the role

Embark is looking for a Social Media Associate to own our organic social channels and TikTok Shop, and give both a clear, recognizable brand. Roughly 70% of your time will go to organic social: strategy, content creation, community management, and a heavy emphasis on creator and influencer relations. The other 30% will go to TikTok Shop, where you’ll own and grow our affiliate creator program with help from our growth paid media team.

You’ll be a great fit if you’re a natural on camera, know what makes a channel feel like a brand and not just a feed, and can turn a real dog moment into a post people want to share.

Who we are

Embark is on a mission to bring joy to dog lovers by offering the world’s best products and services to strengthen their bonds with the dogs in their lives. Our canine DNA test enables us to make scientific advances in personalized pet care.

Designed by world leaders in dog genetics, the Embark Dog DNA Test provides information on genetic health risks and breed make-up, allowing dog owners, breeders, and veterinarians to drive personalized care plans based on a dog’s unique genetic profile.

What you'll do

Organic strategy and content

• Own the organic strategy across Instagram, TikTok, Facebook, YouTube, Reddit, and LinkedIn: content series, posting cadence, and goals for each channel.
• Build a look, voice, and format people recognize before they see the logo. Test formats, hooks, and posting times, and scale what performs.
• Shoot and edit short-form video yourself, including in person at events, dog parks, shelters, and with customers and their dogs.
• Be a recurring face on our channels: host series, interview customers and Embark scientists, react to real results, and jump on the right trends.
• Brief in-house designers and freelance creators, and own the content calendar across always-on, campaign, and real-time moments.
• Hand-off a steady stream of organic and creator content worth boosting, and partner with brand, CRM, product marketing, and Customer Experience so organic social supports every launch and campaign.
• Grow reach, engagement, and followers, and report monthly with clear takeaways.

TikTok Shop

• Grow the TikTok Shop creator program. Proactively find and recruit new creators through targeted outreach, and manage a tiered roster with clear commission, sample, and content expectations.
• Be the day-to-day voice for creators. Respond to creator DMs, engage in the comments on their content, and keep them briefed on what’s converting and what’s coming. Bring winning hooks and formats back into Embark’s own social content.
• Track creator-level performance (GMV, conversion, top-performing content) and keep a pulse on overall Shop trends. Use those insights to guide who to recruit, which creators to invest in, and what content to brief next.

Creators and influencers

• Find, vet, and manage creators and UGC partners: outreach, negotiation, briefs, deliverables, usage rights, seeding, and budget.
• Build a core group of creators and dog accounts into Embark’s extended cast, and keep developing new ones.

Community

• Respond to comments and DMs in Embark’s voice, share fan content, route support questions to Customer Experience, and flag trends and brand risks fast.

Experience we're looking for

• 2-4 years managing social media for a consumer brand, with a portfolio that shows content you made, the growth it drove, and formats that gave a channel a distinct identity.
• Confidence on camera, with examples of you hosting or appearing in video.
• Strong short-form video skills, from shooting on a phone to editing a finished post (CapCut, Premiere, or similar).
• Experience briefing and managing creators or freelancers, including negotiation, deliverables, and usage rights.
• Hands-on experience running or growing a TikTok Shop or comparable affiliate or live-commerce program, including recruiting and screening creators at volume (expect 100+ inbound requests a day).
• Sharp writing, a good ear for brand voice, and comfort turning social analytics into next steps.
• Good judgment in community management: when to reply, when to escalate, and when to let it go.

Compensation and benefits

Compensation: $72,000 - 80,000. This is the base salary range we reasonably expect to pay for this role; placement within the range depends on experience and skills. 

Benefits: Embark’s benefits include health, dental, and vision insurance; 401(k); PTO; parental leave; dog-friendly perks.

Equal opportunity

Embark is an equal opportunity workplace and values diversity at our company. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, citizenship status, sexual orientation, age, disability status, marital status, gender identity or expression, veteran status, or any other characteristics protected by federal, state or local laws.

For Massachusetts applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.