Technical Team Lead - Hosting Infrastructure

We are seeking a Technical Team Lead to manage our Hosting Infrastructure team within an ITIL-based support environment, combining operational leadership with hands-on technical involvement. This role is responsible for overseeing day-to-day team activities, ensuring smooth delivery of L3 support across a broad range of cloud and on-premises infrastructure technologies, while maintaining strong customer communication and assessing infrastructure changes from an operational perspective. Responsibilities Manage day-to-day operations of the Hosting Infrastructure team, including task assignment and workload monitoring Onboard and mentor new team members to ensure smooth integration into the team Maintain regular communication with customers regarding support activities and escalations Assess infrastructure changes from an operations standpoint to ensure stability and continuity Oversee L3 support delivery across cloud and on-premises infrastructure technologies Ensure proper handling of escalations related to Microsoft Azure infrastructure and services Coordinate support activities covering Windows Server administration, performance monitoring, automation, troubleshooting, configuration, and maintenance Supervise support for core infrastructure services, Microsoft 365 services, and the Microsoft management stack Guide the team in providing database, backup, storage, and file and print services support Direct support efforts across virtualization, hyperconverged infrastructure, and VDI platforms Ensure adherence to ITIL processes and proper use of ITSM tools such as ServiceNow Requirements At least 5 years of experience in infrastructure and operations management Expertise in Microsoft Azure and Microsoft 365 Proficiency in Windows Administration and systems engineering Background in managing teams within an ITIL-based support process Familiarity with core infrastructure services such as AD, CA, DNS, DHCP, DFS, and KMS Knowledge of database support technologies, including Oracle and Microsoft SQL Understanding of virtualization platforms, hyperconverged infrastructure, and VDI solutions such as Citrix and AVD Competency in networking, VLANs, and firewalls Proficiency in English at a B2+ level Nice to have Familiarity with Hyper-V and Windows Server 2019 Knowledge of Microsoft Endpoint Configuration Manager and Office 365 Understanding of storage systems