Product Manager

Product Manager

About Vehlo

We started Vehlo in 2019 with a simple goal: to be the industry’s favorite provider of repair shop technology.

Across every part of the auto repair industry, Vehlo is igniting vehicle service success with software and financial solutions that unlock your potential. Our founder-led products power the entire service lane experience and keep customers coming back with streamlined tools that help you handle communication, workflow automation, touchless payments, valet pickup, and much more. We’re out to simplify the customer journey from start to finish and give power back to the people under the hood, making their jobs easier and your shop more profitable —just ask our over 30,000 customers, who generate more than 50M annual repair orders. At Vehlo, our only purpose is your success, and together, we’re reaching your goals faster than ever.

Being a Veep comes with more than a comprehensive benefits package—our biggest benefit is opportunity: Opportunity to make an impact, opportunity for growth, and opportunity for recognition and rewards. This is not a mega-corporation where you wonder what people are doing all day - every Veep is moving the ball forward day in, day out for our customers or for each other. 

About this role

This role is a dedicated role in our Shop-Ware product. You are Shop-Ware's only product manager, and Shop-Ware is your only product. You will report to the Principal Product Manager for our Shop Management Suite and work daily with Shop-Ware's engineering team. You will also work closely with onboarding, support, customer success, sales and marketing.

What You’ll Do:

• The roadmap, end to end. You decide what earns a place in the product and what doesn't, and you can explain why to a shop owner, a seller and an engineer in the same week. You keep the roadmap current and honest. When requests outnumber capacity, which they always will, you make the trade-offs explicit. 

• Workflow and information architecture. You know how a repair order moves through a shop, from estimate and authorization through parts, labor, inspection, invoice and payment. You also know where Shop-Ware helps that flow and where it gets in the way. Plenty of PMs can ship features. Fewer can restructure a mature workflow product so it gets simpler as it grows. 

• Multi-location capability, as a layer on the core rather than a fork of it. You own the next stages of our MSO capability: permissions and role inheritance, cross-store data and inventory, corporate-level views, and moving existing single-store customers to a multi-store model without disrupting them. You plan for migration and adoption risk up front, not as an implementation detail. 

• Pricing intelligence. Shop-Ware includes an AI-assisted parts pricing matrix that helps shops price for profitability. You own making it trustworthy: what it takes to activate, how a shop sees the value it delivered, and how an owner audits overrides made at the counter. 

• Integrations as product. Parts catalogs and ordering, payments, vehicle data and API partners are core to how Shop-Ware works. You own the in-product experience of these integrations and the trade-offs between them. You do this in close partnership with the PM who owns our API program and analytics suite. 

• Customer discovery. Every month you spend real time with service advisors, technicians and owners, mostly over video and screen share, watching how they actually work. You build job maps from what you see and bring back observations that change decisions. You also work with our customer advisory board and Shop-Ware customer office hours. 

• The product practice. You run backlog refinement, release readiness, stakeholder roadmap reviews, and documentation and enablement for the teams who sell and support Shop-Ware. We don't have a large process organization, so your specs and acceptance criteria need to be clear enough that engineering builds the right thing without daily rescue. Ceremonies are part of the job, not the job. Most of your time goes to discovery and strategy.