Sr. Product Manager

Company Overview

HealthStream is the leader in healthcare workforce solutions. We help organizations work better by helping their people work smarter.

HealthStream provides the leading learning, clinical development, credentialing, and scheduling applications delivered on healthcare’s #1 platform. We streamline everyday tasks while improving performance, engagement, and safety – fostering a workplace where people flourish, and care thrives.

Why Join Us

At HealthStream, you’ll have the opportunity to make a meaningful impact on the future of healthcare by collaborating with a team of talented professionals dedicated to innovation and excellence. We offer competitive compensation, comprehensive benefits, and a supportive work environment where creativity and collaboration thrive.

Our shared vision is to enhance the quality of healthcare by empowering the people who deliver care – a commitment we have upheld for over 30 years through providing innovative solutions and driving constant growth. Join us in revolutionizing the healthcare industry and shaping the future of patient care. As a HealthStreamer, you will be at the forefront of healthcare technology innovation, making a recurring impact on the industry.

We’re proud of our values-forward culture that offers our people:

• Mission-oriented work
• Diverse and inclusive culture
• Competitive Compensation & Bonuses
• Comprehensive Insurance Plans
• Mental and Physical Health Support
• Work-from-home flexibility
• Fitness Center Reimbursements
• Streaming Good time off for volunteering
• Wellness workshops
• Buddy Program for new HealthStreamers
• Collaborative work environment
• Career growth opportunities
• Continuous learning opportunities
• Inspiring workspaces to collaborate and connect with other HealthStreamers
• Free employee parking at our Resource Center in Nashville

At HealthStream, our thriving culture encourages collaboration and values contributions, allowing our team members to continuously solve big problems and grow. We offer flexibility and paid time off to support work-life integration for all employees, including a hybrid work environment and Streaming Good volunteer day. For team members in commutable distance, HealthStream has a Resource Center in Nashville TN. Our resource centers provide an inspiring workspace to collaborate and recharge as well as company-sponsored onsite social events for development, connection, and celebration.

We are committed to driving innovation in healthcare and ensuring that patients receive competent care from qualified professionals. As a HealthStream team member, you will help bring this vision to life. If you want to work for a company committed to its values and vision, HealthStream is the place for you!

HealthStream is an equal opportunity employer. HealthStream prohibits employment practices that discriminate against individual employees or groups of employees on the basis of age, color, disability, national origin, race, religion, sex, sexual orientation, pregnancy, veteran or military status, genetic information or any other category deemed protected by state and/or federal law.

Position Information

Position Overview

The Sr. Product Manager is part of a team responsible for a product family serving academic institutions and reports to the product management leader. This role is built for a product management partner with lived experience in higher education administration — someone who has sat in the Dean's or Associate Dean's chair, run a nursing or allied health program, and felt the day-to-day friction of managing clinical placements, compliance, and student outcomes firsthand. That academic leadership background, paired with comfort around software and technology, is what allows this person to translate the real needs of Deans, Associate Deans, program directors, and clinical coordinators into a product roadmap that development teams can build against.

The Product Manager supports and grows products throughout their life cycle, working in a matrix environment across multiple internal departments, interfacing with academic customers, and researching and identifying options to improve the product. They work closely with the development team to support and make improvements to the product through story writing, prioritization of work, and regular iterative releases. This role works across multiple internal departments to define and implement the product family's vision and roadmap, assuring measurable attainment of revenue and customer satisfaction goals while meeting the business needs of academic institutions, and aligning all activities with HealthStream's organizational strategy and goals.

Key Responsibilities

• You will be responsible for adhering to all HealthStream security policies, procedures, and assigned training.
• Create, contribute to, and manage the strategy and roadmap for one or more products or functional areas serving academic institutions and their clinical/experiential education programs.
• Understand the market, target customers, buyers, and users of the product — Deans, Associate Deans, program directors, clinical coordinators, faculty, and students — through direct research and lived experience.
• Bring first-hand credibility with academic leadership to product discovery, grounded in real experience managing clinical placements, accreditation compliance, and program operations.
• Create confidence, clarity, and customer connection of product initiatives to all internal stakeholders.
• Be an expert on how the product functionally works and be able to effectively demo, train, and explain capabilities to internal stakeholders and academic customers.
• On an ongoing basis, focus efforts to deliver on the product roadmap, balancing long-term vision and time-to-market pressures with design and development.
• Perform product discovery and research with design and development to determine and define product solutions, enhancements, and optimizations that address academic institutions' clinical placement, compliance, and accreditation needs.
• Effectively collaborate and communicate with Design, Development, and QA teams on product requirements determined in product discovery, moving them into delivery via user stories.
• Prioritize epics and stories for one or more scrum teams and organize releases.
• Work with support to prioritize and resolve product issues while ensuring delivery against the product roadmap.
• Report on key performance indicators of products as well as supporting metrics for usage and engagement among academic institution customers.
• Use data effectively to drive a comprehensive understanding of the academic customer and product to ensure that all aspects of the product experience are world class.
• Manage team resource needs, risks, issues, project scope, and contingency plans, while escalating to leadership when appropriate.
• Work effectively with all internal stakeholders in the support, operations, and new releases for product success.
• Drive greater ecosystem value by creating offerings that are integrated with hStream's platform services and add value for hStream customers.