Key Accounts Contract Administrator

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Learn about our benefits designed for you to thrive at work and at home. 

We boldly go.

Where is the work:

What's in it for you:
Trane Key Accounts is hiring a remote service Contract Administrator. As a Contract Admin, you will support our Key Accounts Service teams with some of the largest and most complex customers that Trane services. You will coordinate between our sales teams and service stakeholders, facilitating processes that keep our business functioning smoothly. This position primarily supports location and service contract functions which require analytical skills, problem solving, exceptional organizational skills, and outstanding communication.

Contract Administration specifically focuses on Salesforce CRM support and organizing multiple internal experts to deliver top tier experience for our customers. More experienced Contract Admins may help support the outside sales process with opportunity deliverables, market intelligence, and contact with current customers. While the most experienced Contract Admins may be assigned to special projects, which require hands-on involvement with complex agreements, those that require significant coordination with external entities, or even develop processes and tools that improve the service organization.

What you will do:

• Act as a key contact for internal customer, providing information on the complete service cycle from sale to service delivery.
• Contact internal sales and service teams to complete requests.
• Coordinate requests between Key Accounts and local sales offices within Trane, including our franchisees.
• Ensure that necessary paperwork is maintained to respond to customer inquiries in timely manner.
• Ensure internal process documents remain up to date and aligned with external changes.
• Process streamlining and documentation, team metrics fulfillment, and account level reporting.

What you will bring:

• 3+ Years Relevant Experience OR a degree in a related field.
• Exceptional customer service skills.
• Experience working in high-pressure situations.
• Ability to work outside of established processes.
• Ability to multi-task.
• Ability to stay focused and complete tasks within established guidelines.
• Understanding of the service cycle and supporting metrics.

Annual Base Salary Range or Hourly Base Pay Range:

Compensation Type:

Incentive Eligible:

Sales Commission Eligible:

Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience,  travel requirements, and union designation.   Our compensation range is generally based on the national average for the country.  Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Thrive at work and at home:

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• Paid time off includes  up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave. 
• 401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support.    

Disclaimer:  Benefit offerings may vary by site as well as Collective Bargaining Agreements and local/state regulations

Safety Sensitive Role:

The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.