Program Quality Monitor

The Program Quality Monitor is a trainer/facilitator who works very closely with our Site Coordinators, Program Leaders, and training coordinators in burnishing skills so that we maintain the highest quality programs. Some of the topics you’ll train on regularly are behavior management, student engagement, delegating, and attendance retention. One of your key responsibilities is coaching and training frontline staff, many of whom may be new to working with students or managing staff. A patient, practical approach to problem-solving is critical.  

A Program Quality Monitor may occasionally be called to work directly at a school site when a Site Coordinator is unavailable or needs extra support, managing all major functions of program quality and student experience.  Because of the stakeholders you work with, your ability to be discreet and professional is essential.  

Essential Functions: 

• Provide onsite training to frontline staff on the core components of delivering a high-quality Arc program. 

• Conduct in-person New Hire Orientation (NHO) trainings to ensure staff are prepared and supported as they begin their roles. 

• Facilitate professional development courses in both in-person and virtual formats. 

• Work across multiple program sites to provide leadership, coaching, and operational support. Assigned work locations may vary based on program and supervisory needs. 

• Support the development of training materials, including research, writing, and presentation design. 

• Manage administrative responsibilities for the training department as needed. 

• Ensure program practices align with the California Expanded Learning Quality Standards. 

• Manage the training department’s email account and online calendar. 

• Train and coach staff on best practices for activity facilitation, student engagement, and positive behavior support. 

• Demonstrate strong knowledge of age-appropriate classroom management, behavior strategies, and curriculum and activity planning. 

• Participate in professional development opportunities to support ongoing learning and stay current on adult learning and training best practices. 

• Conduct routine site visits to ensure 100% of sites are visited each semester.