Loss Prevention Associate

Perform delinquent account collection calls, emails, or text messages assigned by management

Service inbound customer calls pertaining to collections

Maintain clear and descriptive notes

Set up and process one-time and recurring payments

Prepare delinquent accounts for pre-repossession status

Perform skip trace duties to locate customers

Communicate with clients in a timely and orderly fashion by sending out notices

Review accounts that have been referred for repossession and legal actions against debtors

Assist subordinates with collection activities in difficult cases and recommend collection techniques

Issue written and oral instructions

Enforce compliance with Collection Standard of Conduct policies

Perform various administrative functions

Proficiency in both Spanish and English is preferred

One plus years' experience with collections in a call center environment

Skip trace experience 

Auto collections experience is preferred

Previous work in collections, preferably in the automotive industry

Outstanding customer, communication and organizational skill

High level of integrity

Strong sense of teamwork yet able to work independently