Quality Specialist

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

What You'll Do

As a Quality Assurance Associate, you will be the ultimate champion of operational excellence. You will monitor, measure, and elevate the daily workflows that keep our business running smoothly and our customers incredibly happy. By diving into data and observing daily operations, you will actively unlock new ways to maximize team efficiency, lower medical costs, and improve customer satisfaction.

Key Responsibilities

• Drive Quality Standards: Define organizational benchmarks for quality audits, and guide team members on how to accurately measure compliance.
• Uncover Insights: Collect, compile, and analyze data across various business units to spot emerging trends, patterns, and areas for improvement.
• Keep Operations Seamless: Monitor internal teams, assist with daily business maintenance, and identify smart opportunities to maximize our daily output.
• Bridge Communication Gaps: Build and maintain strong relationships with different departments to resolve issues quickly and keep service delays at zero.
• Report on Progress: Build and deliver periodic performance reports on key metrics to keep our senior leadership team informed and aligned.
• Collaborate & Grow: Work alongside an agile team of quality specialists, readily adopting new initiatives and direction from leadership.

What You'll Bring

• The Essentials: A high school diploma or equivalent required.
• The Experience: 0 to 1 year of professional experience—this is an amazing entry-level opportunity to build a career in operations and quality management!
• The Toolkit: Solid problem-solving abilities and a strong foundational sense of decision-making.

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

Additional details about available benefits are provided during the application process and on Benefits Moments.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.