Care Coordinator I

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Job Description:

Job Description

OVERVIEW OF POSITION:

The Care Coordinator I is the entry-level non-licensed role responsible for member support, care navigation, referral coordination, inbound and outbound call management, and system navigation for designated population. This role serves as a primary access point for members and providers, supporting high-volume engagement, non-clinical needs assessment, and timely escalation to Care Managers.

ESSENTIAL DUTIES:

• Conduct outreach activities aligned with contractual, program, and engagement expectations.
• Complete intake screenings and gather information to identify member needs and next steps.
• Utilize motivational interviewing techniques to support member engagement and identify barriers.
• Route referrals accurately to Care Coordination, Care Management, or Member Support teams.
• Coordinate referrals to internal and external medical, behavioral health, and community-based programs.
• Support appointment scheduling, referral follow-up, and member navigation activities.
• Escalate members with clinical, psychosocial, or complex needs appropriately.
• Maintain timely and accurate documentation of outreach, referrals, and member interactions.
• Navigate multiple systems to support outreach, tracking, and reporting needs.
• Participate in meetings, trainings, and community engagement activities.
• Maintains a high level of confidentiality and ensures compliance with HIPAA regulations
• Other duties as assigned

POPULATION SERVED:

•    Health First Colorado members requiring outreach and navigation support

•    Members requiring intake screening and referral coordination

•    Members requiring navigation to healthcare, behavioral health, or community resources

•    Members requiring escalation to licensed Care Managers

• Other assigned populations as applicable

EDUCATION:

High School Diploma/GED

EXPERIENCE:

1–3 years of experience in customer service, healthcare, or community services

Preferred experience include:

• Experience supporting outreach or navigation programs
• Knowledge of medical terminology and Social Determinants of Health (SDOH) concepts
• Bilingual capability, where relevant to market needs

KNOWLEDGE, SKILLS, ABILITIES:

• Strong communication, organization, and problem-solving skills
• Proficiency with Microsoft Office and care coordination systems
• Ability to establish and maintain effective working relationships with others
• Ability to handle multiple demands concurrently in a high stress environment; organize, coordinate, set priorities and meet deadlines
• Home office, that is HIPAA compliant for all remote or telecommuting positions as outlined by the company policies and procedures
• Complete outreach and referral activities within required timelines.
• Maintain accurate and timely documentation across all member interactions.
• Meet productivity, outreach, and engagement expectations.
• Escalate higher-risk members appropriately and timely.
• Support departmental workflow and reporting expectations.
• Ability to navigate multiple systems and workflows
• Ability to identify barriers and escalate concerns appropriately
• Basic knowledge of healthcare navigation and SDOH concepts
• Ability to engage diverse populations professionally

Salary Range:

Hourly Pay Range: $21.00-24.00 hourly

Additional Compensation: Eligible for annual bonus based on individual and/or company performance.

Benefits: Includes medical, dental, and vision insurance; 401(k); paid time off (PTO); and Employee Assistance Program (EAP)

Application Deadline: Open until filled. Applications will be reviewed on a rolling basis.

How to Apply: Apply via careers page at https://alpinephysicians.wd1.myworkdayjobs.com/external