Energy Management Systems Specialist II - Austin, Texas

Job Summary: Provide remote technical support to store leaders and field technicians by monitoring, troubleshooting, and optimizing Energy Management Systems (EMS) that control HVAC, refrigeration, and lighting across 380+ stores.

Key Responsibilities & Essential Functions:

• Manages control system mechanical alarms; fixes problem remotely or facilitates fix through Facility Management; follows up on all service calls to ensure proper resolution
• Diagnoses / coordinates repair process for mechanical systems; coordinates with Facility Manager (or appropriate process owners) as needed
• Reviews use of systems to ensure stores / other facilities are managing temperature alarms; works with on-site vendors, Partners, and Facility Alliance (FA) to ensure proper use of remote systems
• Identifies / resolves mechanical issues during periodic retro-commissioning; works with Facility Management team to analyze / resolve chronic issues
• Trains FA Partners on EMS / other remote monitoring system use and SOPs

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Qualifications & Key Requirements:

• Intermediate support individual contributor position performing administrative or specialized tasks in support of daily business activities.
• Works under moderate supervision on mostly routine tasks but may deviate from or interpret standard procedures based on knowledge gained through learned experience.
  
  

Work Experience:

• 2+ years of relevant experience preferred
• HVAC / R installation or maintenance experience (preferred); comparable experience will be fully considered. Experience installing and programming supermarket control systems (preferred)

Knowledge/Skills/Abilities:

• Working knowledge related to mechanical systems and controls
• Intermediate computer skills, including MS Office (Excel, Word), network structure, and web navigation
• Intermediate verbal / written communication and interpersonal skills
• Organization, time-management, and project management skills
• Ability to manage multiple priorities and shift focus between projects / tasks; attention to detail

Education:

• High School or GED required
• Completion of a technical training program in HVAC, refrigeration, building automation, controls, industrial maintenance, or a related field is preferred

Licenses/Certifications:

• EPA 608 Universal Certification (preferred)
• Texas ACR Technician License (preferred)

Physical Demands & Working Conditions:

• Function in a fast-paced, office environment
• Work extended hours and/or rotating schedules

The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Last revised: 07/21/2026