Facilities Associate, Front Desk

About Robin Hood

Founded in 1988, Robin Hood is a 501(c)(3) public charity that finds, fuels, and creates the most impactful and scalable solutions lifting New Yorkers permanently out of poverty in New York City. We convene philanthropists, civil society organizations, government, businesses, nonprofits, community members, and those living in poverty to develop and advance programs and policies that can make the American Dream real here in New York City. 

Our investments include best-in-class organizations providing legal services, housing, meals, workforce development training, childcare, education, and other vital services that give New Yorkers the tools to build better lives. The programs it funds are often the first of their kind and serve as demonstration models to identify what works before being replicated in other cities. Because our Board of Directors covers 100% of all administrative, fundraising, and evaluation costs, every dollar donated goes directly to organizations helping New Yorkers in need. 

While Robin Hood's primary focus is on New York, its impact extends far beyond the borders of the city. Its pioneering, metrics-based approach has become the gold standard for charities around the nation as Robin Hood works to understand and evaluate the impact of its partners to ensure that its philanthropic dollars are utilized to maximum impact. Robin Hood also supports its community partners and their leaders with financial and strategic support and management assistance that allows those organizations to maximize their impact. 

Robin Hood also understands that if we are to support families living in poverty on the path towards financial independence, we must become an effective partner with government. We do this by collaborating with government partners to build program and policy innovations that hold the promise of expanding economic opportunity in New York City - providing nimble "risk capital" for high-potential strategies. We also work to advance public policies that research tells us expand economic opportunity. In this way, we seek to leverage our philanthropic investments by finding ways to advance the highest-impact strategies at scale. 

Robin Hood has the unique ability to be a catalyzing force for those living in poverty, bringing distinct constituencies together to develop and spread the most effective strategies to advance economic mobility in New York City and beyond. 

Our Approach: 

• Focusing on Results: We invest in best-in-class organizations operating effective programs. We fund research to understand how poverty persists and what strategies are effective in fighting it. And we track grant outcomes and apply cost/benefit analyses to ensure every dollar we invest demonstrably improves the lives of low-income New Yorkers. 

• Building Institutions that Transform New York City: We offer management advice, strategic real estate consulting, board placement services, financial and communications coaching, leadership development, and other technical assistance to help our partners increase scale and impact. 

• Driving Innovation to Solve Unmet Needs: We invest in new leaders, new organizations, and new ideas that have groundbreaking potential. 

• Scaling What Works: We partner with government and other funders to grow proven solutions in New York City and beyond, so more people benefit from investments that work. 

Position Overview

The Facilities Associate, Front Desk is the first-person staff, guests, and callers meet at Robin Hood. Robin Hood is moving to a new office at 841 Broadway in early 2027, and the Associate will be based at its main reception desk. The Associate will create a warm, professional first impression and serve as the hub for visitor management, conference room scheduling, facilities requests, and mail. As a hands-on member of a small Facilities team, the Associate will also step in to support events, deliveries, and setups when the desk is quieter, helping make sure Robin Hood staff have the work environment they need to do their best work.

The Facilities Associate, Front Desk is on the operations team and reports to the Manager, Facilities.

Key Responsibilities

Key responsibilities include, but are not limited to:

• Greet and welcome all callers and guests in an approachable, friendly, and professional manner, answering the main phone line and escorting visitors to meeting rooms.
• Provide front desk coverage throughout the workday (10:00 a.m. to 6:00 p.m.) and make sure the desk runs smoothly. Coordinate lunch breaks, vacations, and time off with the Facilities team, who provide substitution coverage.
• Manage visitor registration and building access, including daily approved guest lists, event check-in, and day-to-day coordination with the building’s lobby and security staff. 
• Serve as the main point of contact for conference room scheduling, handling most room requests and keeping room calendars accurate and up to date.
• Own the facilities salesforce ticketing system: log incoming requests, route them to the right team member, and follow up to make sure each request is resolved.
• Process mail and packages in a timely and efficient way, including receiving and sorting all mail, logging UPS, FedEx, and messenger deliveries, and passing checks to the designated team member for logging. Coordinate with the Facilities team to distribute mail to department mailboxes.
• Assisting staff who come to the front desk with requests.
• Support the Facilities’ team during busy periods, including receiving large deliveries, loading and unloading goods, and helping with event shipments.
• Help keep the reception area and shared spaces organized, clean, and free of clutter.
• Take on special projects as assigned.

Qualifications

• Commitment to Robin Hood’s poverty-fighting mission.
• Minimum 2 years of successful work experience in a front office, reception, or operations setting.
• Exemplifies strong, friendly and professional customer service. Readily builds effective partnerships with others.
• Collaborative and proactive; comfortable taking initiative and pitching in on hands-on work alongside the Facilities team.
• Strong organizational skills with the ability to both complete daily responsibilities and make progress on longer-term projects.
• Strong written and verbal communication skills.
• Comfortable with technology, including Microsoft Office (especially Outlook, Excel, and Word). 
• Experience with Salesforce, ticketing systems, room booking tools, or conference room AV such as Zoom Rooms is a plus.
• Able to lift up to 40 pounds.
• Flexibility in shift coverage, with weekend support needed on a very limited basis (1-2 times per year)
• Presents a polished, professional appearance in a business casual office.
• Attention to detail and able to recognize when something needs to be cleaned, fixed or replaced.

Salary and Benefits

Robin Hood offers a competitive compensation package, with a salary range determined by years of experience, skills, and abilities. Each candidate’s placement within the range will be based on these factors while ensuring alignment with our commitment to equitable internal pay practices, in accordance with the NYC Pay Transparency Law.

The salary range for this role is $67,000 - $70,000.

Our extensive benefits include:

• Medical insurance
• Employer-paid covered dental and vision insurance
• Employer-paid life and long-term disability insurance, plus employer-paid Paid Family Leave premiums 
• 403(b) retirement plan with employer match, and a 12% employer contribution to a 401(a) retirement plan 
• Employer contributions to Health Spending Account (must be enrolled into the High-Deductible Health Plan)
• Pre-tax flexible spending account (FSA) for health care and dependent care expenses 
• Paid time off, including 20 days of accrued PTO (prorated for new hires), plus a separate Sick and Safe Leave bank in accordance with NYC's Earned Safe and Sick Time Act 
• Paid Parental Leave and NYS Paid Family Leave

Location

This position is based in New York City and requires this employee to be on-site four (4) days per week, Monday through Thursday, plus a rotating on-site Friday. All other Fridays are work from home. Please note that this schedule is subject to change based on organizational priorities and team needs; any adjustments will be communicated well in advance.

Equal Employment Opportunity

Robin Hood is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity or expression, veteran status, arrest or conviction record, or any other status protected by applicable federal, state, or local law. Applicants from diverse backgrounds are encouraged to apply.

To Apply

Please visit our website to complete our online application.