About Team / Role
WEX is looking for a dynamic and results-oriented Sr. Partner Solutions Manager to help grow and scale our referral partner ecosystem. In this role, you are the accountable owner of the post-sale partner relationship, responsible for delivering value, strengthening partnerships, and ensuring long-term partner success. This role requires extreme ownership—you are responsible for protecting and growing your accounts, minimizing attrition, driving renewals, and ensuring a world-class partner experience.
This is a highly visible, high-impact role where you’ll blend relationship management, strategy, and hands-on execution. You’ll partner with teams across Sales, Customer Experience (CX), Product, and Marketing to bring go-to-market strategies to life and ensure our referral partners are set up to succeed.
You will serve as the strategic partner and trusted advisor to your partners—deeply understanding their goals, operations, and industry—while aligning WEX’s solutions to help them grow and succeed. Your impact will directly influence account growth and increased annual recurring revenue (ARR) for WEX. Through proactive engagement, strategic planning, and product enablement, you will drive adoption, retention, and long-term loyalty.
How You'll Make an Impact
🔹 Strategic Partnership & Ownership
- Serve as the primary post-sale point of contact and strategic advisor for assigned partner accounts
- Build deep, long-term relationships based on trust, transparency, and shared goals
- Develop a comprehensive understanding of each partner’s business, KPIs, and growth strategies
- Champion partner success through regular touchpoints, planning sessions, and business reviews
🔹 Account Growth & Revenue Impact
- Take full ownership of account growth and retention, directly contributing to increased ARR for WEX
- Identify and close upsell and cross-sell opportunities by aligning WEX capabilities to emerging partner needs
- Lead the renewal process, ensuring timely execution and clear demonstration of value
- Use strategic planning and quarterly business reviews to showcase ROI and build expansion roadmaps
- Support and influence deals by working closely with partner teams and internal stakeholders.
🔹 Product Enablement & Adoption
- Guide partners through best practices and advanced product features to maximize value
- Develop enablement plans that support partner-specific business outcomes
- Drive consistent product utilization to ensure adoption and prevent churn
🔹 Service Ownership & Escalation Leadership
- Act as an escalation point of accountability for issue resolution and partner satisfaction
- Coordinate with internal teams (Product, Tech, Service, Compliance, Legal, etc.) to resolve concerns quickly and completely
- Prevent reactive service by identifying friction points early and proactively with cross functional teams to addressing them
- Develop relationships at both the executive and field level.
🔹 Communication & Advocacy
- Proactively share relevant product updates, enhancements, and news
- Gather and communicate customer feedback to internal stakeholders to influence product direction and service improvements
- Represent the voice of the partner within WEX
🔹 Operational Execution & Reporting
- Maintain accurate records of partner status, activity, and opportunities
- Monitor and report on success metrics such as satisfaction, renewal rate, and revenue expansion
- Continuously contribute to the evolution of partner success strategies, playbooks, and best practices
- Performs other duties as assigned to meet business needs
- Maintain internal partner knowledgebase documents
Experience You'll Bring
- Minimum 5+ years in partner management, account management, customer success or account management experience
- Bachelor’s degree or equivalent relevant experience
- Deep knowledge of HSA, HRA, FSA, Commuter, COBRA, and Direct Billing preferred
- Strong understanding of Savings & Spending and COBRA regulatory requirements
- Proven track record of managing strategic relationships and driving account growth
- Experience with renewals, negotiations, expansions, and achieving retention and revenue targets
- Excellent communication, presentation, and relationship-building skills
- High accountability mindset—you take ownership, deliver results, and build trust
- Ability to work cross-functionally and manage multiple priorities independently
- Proficiency in CRM and client engagement platforms (e.g., Salesforce)
- Strong relationship-building skills with the ability to influence stakeholders at all levels.
- Excellent communication, problem-solving, and organizational skills.
- Comfort working in a fast-paced, cross-functional environment.
- Solid business and financial acumen
- Experience applying artificial intelligence (AI) or machine learning tools to support data analysis, modeling, or automation is considered advantageous.
The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section.Pay Range: $70,900.00 - $89,500.00
