Care Management Engagement Specialist- Care Manager Extender

Company Mission/ statement:

Our mission is to inspire and empower people to seek and maintain recovery and health. Daymark Recovery Services, Inc. is a mission driven, comprehensive community provider of culturally sensitive mental health and substance abuse services.

Comprehensive Benefits Package:

• Medical, Dental and Vision Insurance
• Health Spending Account
• Company-Paid Life Insurance
• Short Term Disability
• 401(k)
• Paid Holidays
• Paid Vacation and Sick Leave
• Employee Assistant Program
• Referral Bonus Opportunities
• Extensive Internal Training Program

Pay Scale:
Extender: $16-$18/hr.

Summary:

Under direct and indirect supervision, provides outreach to engage identified clients into Tailored Care Management (TCM) services.  

Essential Duties and Responsibilities:

• Performs outreach to identified clients to educate and engage them in Tailored Care Management (TCM) Services.
• Keys in important client data to schedule appointments. Successfully link clients to center care management staff to begin care management assessment.
• May file, release and copy protected healthcare information. Answers phone calls, transfers to the appropriate parties, is courteous to the public.
• All other duties as assigned by supervisor.

The responsibilities of the Care Management Engagement Specialist include but are not limited to, the following:  

Care Management Outreach/Engagement

• Performs outreach to identified clients to successfully engage them in Tailored Care Management (TCM)
• Utilize various communication methods to engage clients including phone, tele-health, patient portal, letters, etc.
• Provide education to clients on benefits of TCM
• Gather and key in important client data to schedule follow up appointments.
• Successfully link clients to center care management staff to begin care management assessment.
• Ensures all engagement activities are appropriately documented in Care Management dashboard
• Provide administrative support to centers as needed. May answer phone calls, transfer to appropriate parties, is courteous to public. May file, release, and copy protected healthcare information.

Qualification Requirements:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Highly motivated and resilient professional
• Demonstrated leadership and supervisory experience
• Some knowledge of or willing to learn clinical practice models
• Demonstrated ability to understand economic, business and operational factors
• Strong critical-thinking/problem-solving skills
• Proven conflict management/resolution skills
• High professional ethics and standards
• Strong team player and team building skills; ability to collaborate with all levels and areas
• Strong presentation skills
• Ability to effectively and positively influence and persuade

Education and/or Experience:

Extender Level- high school diploma or associate diploma outside of human services with experience working with adults or children with mental health or substance use disorder needs. – or lived experience.

Lived Experience is defined as one of the following:
• An individual with an Intellectual or Developmental Disability (IDD) or a Traumatic Brain Injury (TBI) who has direct personal experience and demonstrated knowledge of navigating the NC Medicaid system; or
• An individual with lived experience of a Behavioral Health (BH) condition who is also a Certified Peer Support Specialist; or
• A parent or guardian of a person with an IDD, TBI, or BH condition who has at least two years of direct experience providing care and navigating the NC Medicaid system on behalf of that individual.