NPO Digital Transformation Technical Consultants Europe and AfricaThis is a fully remote or hybrid role depending on locationBackgroundTechSoup is a high-impact, global non-profit social enterprise that believes in using technology for the greater good. Since 1987, they have been building partnerships and alliances with individuals, corporations, non-profits, and governments across the globe – all committed to helping civil society organizations fully access the profound power of technology and a connected world — and use it to improve lives.
As technology and global needs change, TechSoup creates new educational offerings, community-driven platforms and mobile apps. They are building and supporting communities of practice in digital activism, participatory democracy, civic engagement, and digital inclusion. TechSoup are innovators, leaders, influencers, social entrepreneurs, and technologists drawn together by a shared vision: to make the world a better place through technology.
Position Summary The NPO Digital Transformation Technical Consultant is responsible for supporting nonprofit organizations in their digital transformation journey by assessing organizational needs, implementing and configuring technology solutions, managing client relationships, coordinating service delivery, and building organizational capacity through training and knowledge sharing. This role is directly responsible for implementing solutions, working within clients' technology stacks, performing technical configurations and migrations, and collaborating with service providers on the technical delivery of solutions.
Important: we will consider candidates with higher and lower experience and competencies for Senior and Junior positions.
Key Responsibilities 1. Digital Transformation & Technology Implementation
- Lead the implementation of digital solutions that improve organizational effectiveness and operational efficiency.
- Coordinate and manage external vendors and implementation partners where applicable.
- Deliver digital readiness and needs assessments for nonprofit organizations.
- Develop digital transformation roadmaps, workplans, and implementation strategies in collaboration with NGO clients.
- Support the design and delivery of technology-related projects and services.
2. Client Relationship Management & Consulting
- Manage relationships with nonprofit clients and support long-term partnership development.
- Serve as the primary point of contact for assigned clients.
- Understand client needs and identify opportunities for service expansion and continuous improvement.
- Provide advisory services and recommendations regarding technology solutions and digital transformation initiatives.
- Guide clients through all stages of project implementation and service delivery.
- Ensure high levels of client satisfaction and engagement.
3. Service Delivery & Project Coordination
- Support operational processes related to digital transformation programs and commercial service delivery.
- Coordinate collaboration between nonprofit clients, internal teams, and external service providers.
- Map, document, standardize, and continuously improve service implementation processes.
- Support project management activities, including planning, monitoring, and reporting.
- Coordinate the successful delivery of technology services and project outcomes.
- Analyze and interpret data to support project execution, process improvements, and business decision-making.
4. Training & Capacity Building
- Design and develop technical training programs and learning initiatives.
- Collaborate with subject matter experts and external partners to create training content.
- Develop educational materials, user guides, and learning resources.
- Conduct training sessions, workshops, webinars, and consultations for international clients and teams.
- Adapt training content to meet the needs of diverse audiences, technical skill levels, and language requirements.
5. Service Development & Knowledge Management
- Contribute to the design and improvement of digital transformation services and delivery methods.
- Maintain and improve service documentation, guides, and implementation templates.
- Share best practices, lessons learned, and client insights across projects and with the wider team.
- Support the development of the organization's knowledge base and reusable resources.
6. Technical Implementation & Solution Delivery
- Implement technical solutions as part of client digital transformation projects, including system configuration, setup, and customization.
- Work directly within nonprofit clients' technology stacks (e.g., CRM, cloud, donor management, and productivity platforms) to configure and adapt tools to organizational needs.
- Lead or support data migrations, integrations, and platform transitions, ensuring data integrity and continuity of operations.
- Perform technical configurations and troubleshoot implementation issues, escalating complex architecture decisions as needed.
- Collaborate closely with external service providers on the technical delivery of solutions, translating client requirements into technical specifications.
- Validate that implemented solutions meet functional requirements through testing and quality checks prior to go-live.
- Document technical configurations, architecture decisions, and implementation procedures for ongoing support and knowledge transfer.
Required Experience- 5+ years of experience in digital transformation, technology consulting, IT project coordination or service delivery, and/or client success/account management.
- Managing client relationships and serving as a trusted advisor.
- Coordinating technology implementations or digital adoption initiatives.
- Developing and delivering training, workshops, or educational programs.
- Working with external vendors, consultants, or implementation partners.
- Documenting operational procedures and implementation processes.
- Strong analytical skills and experience using data to support decision-making.
Skills & Competencies- Strong consulting and advisory skills with the ability to build trusted client relationships.
- Solid project management skills, including planning, coordination, and reporting.
- Ability to work independently and manage multiple client engagements concurrently.
- Strong facilitation and training delivery skills.
- Analytical mindset with the ability to translate data into recommendations.
- Effective vendor and partner coordination skills.
- Fluent English (written and spoken).
- Additional languages are an asset, particularly in international nonprofit environments.
Important: we will consider candidates with higher and lower experience and competencies for Senior and Junior positions.
For your contribution and passion, we offer:- Hybrid, full-time job (work from Monday till Friday).
- Flexible working hours.
- An attractive international working environment.
- Broad training opportunities (online and offline).
Salary range: Africa 2,300$ – 2,800$ per month, Poland 8,500pln – 11,000pln per month
This may change depending on experience and location, as we recalculate it for Cost of Living index for the given country.
