Tier 1 Customer Support Specialist I

Company Overview 
HealthStream is the leader in healthcare workforce solutions. We help organizations work better by helping their people work smarter.  
 

HealthStream provides the leading learning, clinical development, credentialing, and scheduling applications delivered on healthcare’s #1 platform. We streamline everyday tasks while improving performance, engagement, and safety – fostering a workplace where people flourish, and care thrives. 

Why Join Us 

At HealthStream, you’ll have the opportunity to make a meaningful impact on the future of healthcare by collaborating with a team of talented professionals dedicated to innovation and excellence. We offer competitive compensation, comprehensive benefits, and a supportive work environment where creativity and collaboration thrive. 

Our shared vision is to enhance the quality of healthcare by empowering the people who deliver care – a commitment we have upheld for over 30 years through providing innovative solutions and driving constant growth. Join us in revolutionizing the healthcare industry and shaping the future of patient care. As a HealthStreamer, you will be at the forefront of healthcare technology innovation, making a recurring impact on the industry. 

We’re proud of our values-forward culture that offers our people: 

• Mission-oriented work 
• Diverse and inclusive culture 
• Competitive Compensation & Bonuses 
• Comprehensive Insurance Plans 
• Mental and Physical Health Support 
• Work-from-home flexibility  
• Fitness Center Reimbursements 
• Streaming Good time off for volunteering 
• Wellness workshops 
• Buddy Program for new HealthStreamers 
• Collaborative work environment  
• Career growth opportunities 
• Continuous learning opportunities 
• Inspiring workspaces to collaborate and connect with other HealthStreamers 
• Free employee parking at our Resource Center in Nashville 

At HealthStream, our thriving culture encourages collaboration and values contributions, allowing our team members to continuously solve big problems and grow. We offer flexibility and paid time off to support work-life integration for all employees, including a hybrid work environment and Streaming Good volunteer day. For team members in commutable distance, HealthStream has a Resource Center in Nashville TN. Our resource centers provide an inspiring workspace to collaborate and recharge as well as company-sponsored onsite social events for development, connection, and celebration.  

We are committed to driving innovation in healthcare and ensuring that patients receive competent care from qualified professionals. As a HealthStream team member, you will help bring this vision to life. If you want to work for a company committed to its values and vision, HealthStream is the place for you! 

HealthStream is an equal opportunity employer. HealthStream prohibits employment practices that discriminate against individual employees or groups of employees on the basis of age, color, disability, national origin, race, religion, sex, sexual orientation, pregnancy, veteran or military status, genetic information or any other category deemed protected by state and/or federal law. 

Position Information

Position OverviewYou will provide exceptional customer service and product support and have a significant role in the overall customer experience. As a Tier 1 Customer Support Specialist I, you will be the face of HealthStream and will become our clients’ biggest advocate! You will understand the ins and outs of HealthStream products and you will delight clients with your wealth of knowledge and unwavering positivity. You will also develop skills for your individual career path based on your interests--whether this lies within Customer Service or in another department within the company.  
  

Key Responsibilities

You will be responsible for adhering to all HealthStream security policies, procedures, and assigned training. 

• Provide phone, email, and chat support; working closely with customers and with internal teams to efficiently resolve any issues that may come up. 
• Troubleshoot and diagnose reported problems and work to understand and correct problems. 
• Build strong relationships with your colleagues and with customers, communicating in a timely, professional, and respectful manner. 
• Identify, test, and verify issues, providing the development team with clear documentation. 
• Provide an uncomplicated and seamless customer experience by collaborating cross-functionally on customer focused initiatives. 
• Participate in testing new features and releases. 
• Suggest recommendations for product enhancements utilizing data and customer feedback.