Strategic Accounts Manager IAA

• Today

RB Global Inc.

Role overview

Summary

This role focuses on building and nurturing relationships with Demand customers to enhance revenue and customer experience at IAA. You will collaborate with various teams to address customer needs and improve engagement.

Qualifications

Experience in account management or customer relationship management.
Strong communication skills.
Ability to identify customer engagement opportunities.
Preferred: Experience working with sales and operations teams.
Preferred: Knowledge of revenue maximization strategies.

Responsibilities

Build and maintain strong business relationships with select Demand customers.
Communicate regularly with designated customers to discuss performance and resolve queries.
Identify opportunities to increase customer engagement with IAA.
Collaborate with the Inside Sales team, Operations, and Buyer Services to assist with customer service.

Key facts

Remote from: United States
Full time
Account Manager
English

Hard skills

Other skills

Sales
Communication
Teamwork

About the company

RB Global Inc.

E-commerce & Marketplaces
XLarge
5,001–10,000

RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 14 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture. The company’s marketplace brands include Ritchie Bros., the world’s largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global’s portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.

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Job description

The Strategic Account Manager is responsible for building, maintaining, and nurturing strong business relationships with select Demand customers to maximize IAA’s revenue and customer experience scores. The Strategic Account Manager will communicate regularly with designated customers and discuss performance, resolve customer queries, and identify opportunities to increase customer engagement with IAA. The Strategic Account Manager will work closely with the Inside Sales team, Operations, and Buyer Services to assist with customer service. This role reports to the Manager of Account Management.