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Senior Manager, Property Services Sourcing

Role overview

Summary

This role supports Hilton's in-house Supply Management team by managing sourcing and supplier relationships for Property Services. You will collaborate with various corporate teams to develop solutions that align with operational needs and enhance service offerings for Hilton-managed and franchised properties.

Qualifications

  • Seven (7) years of professional experience.
  • Three (3) years of experience leading sourcing events, supplier negotiations, and service-based contracting.
  • Experience creating scopes of work, pricing structures, supplier performance measures, or service-level requirements.
  • Proficiency analyzing pricing, spend, supplier performance, or operational data using Microsoft Excel, Tableau, and other BI tools.
  • Travel up to 15%.

Responsibilities

  • Evolve sourcing and category strategies for assigned Property Services categories.
  • Develop scalable supplier programs, pricing models, scopes of work, and service standards.
  • Manage supplier relationships and performance, including pricing and service levels.
  • Analyze spend, market conditions, property requirements, and supplier capabilities.

Key facts

Hard skills

Other skills

  • Negotiation
  • Microsoft Excel
  • Communication

About the company

Hilton logo

Hilton

  • Hotels & Lodging
  • Large
  • 10,001+
Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 24 world-class brands comprising more than 7,600 properties and nearly 1.2 million rooms, in 126 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 3 billion guests in its more than 100-year history, was named the No. 1 World’s Best Workplace by Great Place to Work and Fortune and has been recognized as a global leader on the Dow Jones Sustainability Indices for seven consecutive years. Hilton has introduced industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the nearly 190 million Hilton Honors members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit stories.hilton.com for more information, and connect with Hilton on Facebook, Twitter, LinkedIn, Instagram and YouTube.

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Job description

Exceptional Hospitality Starts with You

This role is based at our corporate office in McLean, VA or Remote

This is your chance to be part of our in-house Hilton Supply Management (HSM) team that supports our brands, owners, and operators! HSM has transformed how supply chain and procurement adds value to the hospitality industry, with 6 billion dollars of spend influence, over 2000 suppliers, and support of sustainability, supplier diversity, and responsible sourcing goals. As a Senior Manager, Property Services Sourcing, you will support the team in partnering with all our brands and helping influence and guide programs with unique and distinctive products and services. On the HSM team reporting to Director, Strategic Sourcing, you will work on projects including across service categories that support all HSM customers.

What you'll do during a typical day:

  • Evolve sourcing and category strategies for assigned Property Services categories, including sourcing, supplier selection, negotiations, and contracting.
  • Develop scalable supplier programs, pricing models, scopes of work, and service standards that provide value to Hilton-managed, franchised, and other participating properties.
  • Manage supplier relationships and performance, including pricing, service levels, business reviews, and continuous improvement opportunities.
  • Analyze spend, market conditions, property requirements, and supplier capabilities to identify savings, cost avoidance, program growth, and service improvement opportunities.
  • Develop and lead program launch, adoption, and growth strategies to maximize participation, financial impact, and overall value for HSM and its customers.

How you'll collaborate with others:

  • Partner with operators, owners, HSM Account Management, Legal, Finance, Risk, Sustainability, and other corporate teams to develop solutions aligned with operational needs.
  • Work with national, regional, and specialized suppliers to develop competitive and scalable service offerings.
  • Be a Property Services category expert and help properties understand and adopt HSM programs.

Projects you'll take ownership of:

  • Lead sourcing projects and development of enhanced Property Services programs.
  • Oversee implementation, adoption, supplier performance, and ongoing improvement of assigned category programs.

What It Takes to Make the Stay

You have these minimum qualifications:

  • Seven (7) years of professional experience
  • Three (3) years of experience leading sourcing events, supplier negotiations, and service-based contracting.
  • Experience creating scopes of work, pricing structures, supplier performance measures, or service-level requirements.
  • Project management and communication up, down, and across the matrix.
  • Proficiency analyzing pricing, spend, supplier performance, or operational data using Microsoft Excel, Tableau, and other BI tools.
  • Travel up to 15%.

It would be useful if you have:

  • Experience in supply chain, procurement, category management, facilities services, supplier management, or a related field.
  • Experience sourcing facilities management, staffing, hospitality, commercial real estate, or multi-site property services.
  • Experience with services categories such as janitorial, landscaping, snow and ice management, security, parking, or EV charging.
  • Experience developing enterprise or multi-property supplier programs.
  • Hospitality or other distributed-location operating experience.
  • Two (2) years of experience with Coupa, Ariba, or another procure-to-pay technology platform.

How We'll Help You Thrive

At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

  • Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
  • Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
  • Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
  • Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
  • Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
  • Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
  • Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
  • Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
  • Financial security for your future – Our retirement plans make it easier to save for what's next

*Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Hilton offers its eligible team members a comprehensive benefits package to support their mental and physical well-being, so they can Thrive personally and professionally. The pay range for this role is $110,000 – $160,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company.

#LI-REMOTE

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