Advisor, Voice Services Product Owner

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Team Overview

Role Overview And Core Responsibilities

·    Own and maintain the Voice Services platform strategy, product roadmap, backlog, and enhancement priorities.

·    Define and prioritize platform requirements based on current and future customer needs, operational insights, regulatory requirements, market developments, and business objectives.

·    Champion product initiatives across functional teams and executive stakeholders and build alignment around priorities, scope, sequencing, and expected outcomes.

·    Partner with customers, Operations, Engineering, Service Delivery, Product Management, and other stakeholders to understand business needs, challenges, and opportunities for improvement.

·    Translate business needs into comprehensive functional requirements, platform capabilities, user stories, and acceptance criteria for Engineering and development teams.

·    Develop business requirements for new or modified ILEC and third party vendor business rules.

·    Lead platform and process gap analyses and present findings, risks, recommendations, and proposed solutions to Product, Engineering, Operations, and senior leadership.

·    Identify opportunities to expand automation, improve operational efficiency, reduce costs, strengthen customer outcomes, and support revenue growth.

·    Lead the transfer of requirements between Product and development teams supporting the Enhanced Service Request program.

·    Review and evaluate proposed technical solutions to ensure alignment with product strategy, business requirements, customer expectations, and platform standards.

·    Ensure Engineering deliverables meet agreed business, functional, quality, and release requirements.

·    Own business readiness and release certification activities, including evaluation of results, identification of risks, and presentation of recommendations to Product, Engineering, and Operations leadership.

·    Exercise independent judgment when evaluating product requirements, customer requests, technical solutions, regulatory impacts, and platform risks.

Required Knowledge And Experiences

·    At least five years of experience in Product Management, Business Analysis, product development, or a related role within the telecommunications industry.

·    At least five years of experience in the telecommunications industry with specialization in ILEC Connectivity Management and Local Services support.

·    Extensive knowledge of Local Service Request processing and supported request types, including Number Portability, Directory Listings and Directory Assistance, E911 fulfillment processing, and CNAM and LIDB services.

·    Experience coordinating and testing Local Number Portability release activities and maintenance efforts.

·    Demonstrated success owning complex product strategies and roadmaps within a matrixed organization.

·    Experience leading complex initiatives that require coordination across Product, Engineering, Operations, Service Delivery, customers, and senior leadership.

·    Demonstrated ability to influence decisions and align stakeholders without direct authority.

·    Ability to evaluate complex business and technical issues and develop clear, actionable recommendations.

·    Experience presenting product strategy, investment recommendations, risks, and performance information to senior leaders.

·    Strong business acumen and the ability to connect platform capabilities with customer value, operational efficiency, risk reduction, and business growth.

·    Demonstrated ability to exercise independent judgment, manage competing priorities, and make decisions with incomplete or evolving information.

·    Experience developing and monitoring product performance measures, operational indicators, or product health reporting.

·    Excellent verbal, written, presentation, analytical, and organizational skills.

·    Strong collaboration skills with a problem solving, design thinking, and customer focused mindset.

·    Ability to balance strategic planning with tactical execution in a fast paced environment.

·    Familiarity with Agile development methodologies.

·    Bachelor degree in business, technology, telecommunications, or a related discipline, or equivalent relevant experience.na

TransUnion Overview:

At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.

Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology.

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