Senior Compliance Manager - Regulatory Risk

Company Description

Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility and certainly we deliver.  We are a purpose-led organisation, with a focus on delivering long-term sustainable value for all our stakeholders.

We have a diversified offering, with our innovative lending propositions tailored to meet specific customer needs in carefully selected markets across SME, Real Estate and Personal. Our products range from complex structured credit facilities for growth-focused businesses to mortgages for professional landlords and property investors, as well as simple loans for consumers delivered digitally.  We fuel our lending through customer deposits, which we attract by delivering a premium experience, choice and consistently great value to smart savers.

The business model we have created is unique and difficult to replicate, with our ‘best of both’ approach combining deep human expertise with advanced digital, tech and data capabilities.  This combination not only allows us to deliver excellent customer experiences, but to do so efficiently and at scale.  We are proud of our innovative and agile culture, which drives consistently high employee engagement scores and makes Shawbrook an attractive destination for the best talent. If you’re willing to roll up your sleeves, contribute new ideas and believe anything is possible, you’re our kind of person.

Work with us because you:

• Want to be part of a bank built for the dynamics of the modern world
• Relish a challenge and enjoy a fast-paced, innovative and hardworking culture
• Enjoy finding new and better ways to solve complexity and make things happen
• Want to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups
• Care about society and the environment and want to be part of a business that cares too
• Want to continue to grow professionally and be the best version of yourself

Job Description

We are looking for an experienced Senior Compliance Manager to join our Compliance & Conduct team, providing independent second-line oversight of Regulatory Compliance Risk across the Group. Reporting to the Director of Compliance & Conduct, this is a senior role with broad exposure across the business, responsible for overseeing regulatory change, maintaining compliance frameworks and policies, challenging the management of regulatory risks and providing pragmatic regulatory advice. Working closely with stakeholders across the Group, you will play an important role in strengthening regulatory governance, driving improvements to the control environment and promoting a strong culture of regulatory compliance and accountability.

Support the Director of Compliance & Conduct to deliver their Compliance and Conduct Risk responsibilities through: 

Key Responsibilities

• Regulatory Awareness & Change: Manage the Group’s regulatory horizon scanning process, with support from colleagues across the Compliance & Conduct team, ensuring relevant regulatory developments are identified, communicated and assigned to appropriate business owners. Oversee and challenge first-line impact assessments and implementation of material regulatory-driven change and regulatory-impacting change, ensuring clear business ownership and accountability and escalating where actions are insufficient, unclear or delayed. 

• Policy: Own and maintain the Regulatory Compliance Risk Framework, relevant policies and supporting standards, ensuring they remain aligned to applicable regulatory requirements and the Group Risk Management Framework. Oversee adherence to requirements and provide effective second-line challenge where gaps, exceptions or inconsistencies are identified. 

• Risk Management: Provide independent second-line oversight of Conduct Risk in accordance with the Group Risk Management Framework, including oversight of risk identification, assessment, monitoring, controls and remediation. Aggregate and challenge material risks, issues and control weaknesses, identifying cross-business themes and escalating where risks are not being appropriately managed. Provide clear and insightful Conduct Risk reporting to relevant governance forums, drawing on conduct events, complaints, customer outcomes and other relevant data to identify material risks, trends, root causes, systemic issues and areas requiring management attention. 

• Advice and Training: Provide clear, pragmatic regulatory advice and guidance to the business, supporting appropriate interpretation and application of regulatory requirements while reinforcing first-line accountability. Oversee regulatory awareness activity and the management of relevant regulatory permissions, ensuring material changes or concerns are appropriately identified and escalated. 

• Regulatory Governance: Provide clear and insightful Regulatory Compliance reporting to relevant governance forums, highlighting material risks, breaches, regulatory developments, trends and areas requiring management attention. Analyse regulatory issues and themes to support effective root cause identification, inform Group change programmes and drive proportionate improvements to business practices and the control environment. 

• Culture: Fostering an effective Compliance and Conduct culture across the Group.  

Qualifications

• Knowledge: Strong understanding of the financial services regulatory environment, including applicable FCA requirements, regulatory change processes, permissions and Regulatory Compliance Risk. Good understanding of risk management frameworks and how regulatory obligations should be embedded into business processes, controls and decision-making. 
• Capability: Strong analytical and judgement skills, with the ability to interpret regulatory developments, assess materiality and translate requirements into clear, proportionate expectations for the business. Able to manage multiple complex priorities, constructively challenge business decisions and practices, and hold first-line stakeholders accountable for the effective management of regulatory obligations and delivery of agreed actions. 
• Relationship Management: Highly credible and influential, with the ability to build effective relationships across the Group and engage confidently with stakeholders at all levels of seniority. Able to challenge appropriately, communicate regulatory expectations clearly and use influence to drive clear business ownership and accountability, while maintaining effective second-line independence. 
• Values: Demonstrates integrity, independence and sound judgement, with a commitment to openness, transparency and constructive challenge. Promotes a culture in which regulatory compliance is understood and owned as a business responsibility. 
• A relevant professional compliance qualification (such as an ICA Diploma, ICA Advanced Certificate or equivalent) is desirable but not essential. Candidates should demonstrate substantial experience in regulatory compliance within UK financial services, supported by a strong understanding of FCA requirements, regulatory risk management and second-line oversight.

Additional Information

Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:

• Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment
• Free access to Headspace, a mindfulness & meditation digital health app
• Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause
• EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and health
• Cycle to work scheme
• Discounts on gym membership
• Contributory pension scheme & death in service

Your Lifestyle - It’s important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you’re enjoying your leisure time.

• Minimum of 27 days holiday per year
• Option to buy or sell holiday days through our flexi-holiday scheme
• Discounts on gym membership nationwide
• Access to discounts on a range of high street and online brands
• Community support and charitable giving

Your Contribution - We’re focused on rewarding those that go the extra mile in helping us achieve our goals.

• Participation in our annual discretionary bonus scheme designed to reward your contribution to our success
• Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done