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Troubleshooting Specialist - Italian speaker

Role overview

Qualifications

  • Fluent in relevant European languages + strong English
  • Clear communicator, able to guide non-technical users
  • Highly organised with strong documentation skills
  • Comfortable working in a fast-paced, high-volume environment

Responsibilities

  • Conduct video troubleshooting sessions / sometimes multiple sites per day
  • Guide users through resets, cable checks, and device setup
  • Use Teams, potentially Intercom, for live support
  • Log all interactions and outcomes clearly

Key facts

Hard skills

Other skills

  • Communication
  • Organizational Skills
  • Time Management
  • Problem Solving
  • Stress Management

About the company

NIR-YU logo

NIR-YU

  • Staffing & Recruiting
  • Scaleup
  • 201–500
Nir-Yu specializes in helping Small and Medium Enterprises unlock the potential of their business. Our typical customer is worried about not being able to make enough progress on their product(s) or project(s) with their current team; they need additional team-members to deliver work on-time and with the required quality. Tight budgets also make it necessary to lower average wage costs, making it necessary to consider hiring internationally to lower costs. We help these companies by providing a bespoke service that finds and hires remote workers from Mexico, Colombia, Argentina, Chile, Brazil and other countries in LatAm based on the company’s specific job descriptions to work as an extension of their team and perform the required functions. Unlike many other companies, we don’t have a bench of contractors to be hired out, instead each team is hired specifically to meet specific requirements and to work exclusively as a remote employee.

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Job description

The Role:

You will support drivers and depots remotely via video calls, guiding them through troubleshooting steps to resolve device issues without requiring a site visit.

Key Responsibilities:

  • Conduct video troubleshooting sessions / sometimes multiple sites per day

  • Guide users through resets, cable checks, and device setup

  • Use Teams, potentially Intercom, for live support

  • Start early, around 6am Europe time, to align with depot activity

  • Log all interactions and outcomes clearly

  • Identify trends and recurring issues

  • Provide daily summaries and insights to the team

Requirements:

  • Fluent in relevant European languages + strong English

  • Clear communicator, able to guide non-technical users

  • Highly organised with strong documentation skills

  • Comfortable working in a fast-paced, high-volume environment

  • Calm under pressure, structured in approach

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