Network Support Analyst

Req number:

Employment type:

Worksite flexibility:

Who we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

Job Description

We are looking for a Network Support Analyst to maintain, configure, monitor, and support server environments while ensuring system security, performance, reliability, and data availability. This position will be full-time and remote.

What You’ll Do

• Regularly monitor server health, availability, and performance
• Maintain and configure servers to ensure reliable and secure operations
• Apply system patches, software updates, and security updates
• Ensure servers and related systems remain current with the latest approved updates
• Implement and manage backup and recovery plans
• Perform regular backups to maintain data integrity and availability
• Manage user accounts, permissions, and access controls
• Maintain appropriate authentication and authorization mechanisms
• Provide technical support to IT staff and employees
• Troubleshoot and resolve server and system issues in a timely manner
• Document system configurations, maintenance activities, and troubleshooting procedures
• Collaborate with remote team members to maintain a stable technical environment

What You’ll Need

Required:

• Minimum 5 years of relevant experience in server administration
• Strong knowledge of server hardware, operating systems, and supporting software
• Experience managing Windows and/or Linux servers
• Experience with virtualization technologies such as VMware or Hyper-V
• Knowledge of network protocols and services including DNS, DHCP, and TCP/IP
• Experience with server monitoring, system maintenance, patching, and updates
• Experience implementing and managing backup and recovery operations
• Experience managing user accounts, permissions, and access controls
• Strong troubleshooting and problem-solving skills
• Strong attention to detail
• Excellent written and verbal communication skills
• Ability to work effectively in a remote team environment

Preferred:

• Experience administering both Windows and Linux server environments
• Experience supporting both VMware and Hyper-V virtualization platforms
• Knowledge of server security, system hardening, and access-management best practices
• Experience documenting server configurations, operational procedures, and recovery plans

Physical Demands

• Ability to safely and successfully perform the essential job functions
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.