Polish- speaking Technical Support Advisor (m,f): Medical devices

Location: Bulgaria, Remote

Employment type: Full-time

Remuneration: Base salary + bonuses.

DUTIES AND RESPONSIBILITIES:

• Provide technical support for customers using medical devices, including troubleshooting device issues
• Guide customers on product functionality
• Coordinate repair or replacement processes when needed
• Deliver customer support and accurate documentation
• Follow compliance and support procedures.

REQUIREMENTS:

• Polish at C2 level and English at C1 level
• High School Diploma
• Customer Service skills
• Technical Support skills
• Complaint Handling skills
• Troubleshooting skills
• Call Center Experience
• Strong Communication skills
• Problem Solving skills
• Professional experience is preferred but not required.
• 
  
  • Excellent remuneration package based on experience, skills and performance
  • Be part of a dynamic and creative team with positive and friendly atmosphere
  • Guidance and tools to reach career full potential
  • Performance bonus
  • Signing bonus
  • Monthly meal allowance depending on days worked
  • Health insurance through Generali
  • Multisport and/or Coolfit cards
  • Access to a learning platform
  • Remote working model after onboarding requirements
  • Relocation support for eligible EU candidates
  • Monthly accommodation allowance for 3 months
  • Flight, bus or train transportation support for relocation
  • And many others!!!