Program Services Cordinator

Grand Circle Corporation is in business to change the lives of our travelers, employees, and communities in which we work and travel. We’re the largest U.S. direct marketer of international travel, adventure and discovery for North Americans aged 50-plus and have served 1 million travelers since 1958.

Grand Circle is currently seeking candidates for the position of Program Services Coordinator

Preferable starting date: As soon as possible

Location: Office based in Glasgow, UK

As program services coordinator you will be responsible for providing on the road practical and administrative support to trip leaders delivering tour to North American visitors to the UK. They will also support the wider team to support trip leader performance and address performance quality issues in pursuit of our company’s excellence goals.

Responsibilities include:

• Building strong relationships with the UK team of trip leaders
• Preparing necessary paperwork for trip leaders prior to the tour
• Providing proactive, comprehensive on the road support for trip leaders
• Driving quality by analysing data and supporting trip leaders with quality actions
• Supporting trip leader recruitment by:
• Prescreening applications
• Coordinating logistics for hiring sessions
• Onboarding of new trip leaders
• Preparing materials for trip leaders in the off season to ensure a strong start to the season
• Database management to ensure accuracy of company systems
• Processing completed paperwork from trip leaders following the end of their tour
• Ensuring all trip leaders and vendors are paid correctly

• Liaising with departments across the company, including our accounting team in Croatia and central office in the USA

• Offer 24/7 emergency support for all trip leaders (on a rotation schedule, approx. once every 6-8 weeks)

Requirements:

• 2+ years administrative experience in a fast paced, dynamic office team
• Fluent English
• Good knowledge of Microsoft Office package (especially Excel) and confidence in using multiple computer databases is essential
• Strong People Skills & Customer Care Oriented
• Autonomous mindset with a respect for deadlines and independently prioritize workload
• Problem Solving & team work

What we offer:

• Unique Corporate Culture with strong vision and values (Our Values)
• Competitive salary package
• 20 vacation days per year, plus bank holidays + 3 personal days
• Reimbursement of public transport with yearly max cap
• Personal and Professional Growth allowance
• Preventative health allowance
• We value diversity and encourage employees to be themselves
• Women oriented company
• Working as part of an international team (exposure to colleagues in worldwide offices).
• Great opportunity to learn about all aspects of travel business and domestic tourism

*All benefits are applicable at company discretion

This role would suit a proactive self-starter who:

• is driven by excellence
• enjoys learning and working in a fast-paced environment with changing priorities
• responds calmly and resourcefully to unexpected situations
• enjoys working collaboratively in an office and obtains job satisfaction by being the foundation and support for a team of trip leaders
• thrives on solving problems and thinking creatively

This is primarily an office-based role in central Glasgow, with the option to work from home on Fridays. Working hours are 9am–5pm, and the role is permanent and full-time.