French-Speaking Customer Service Advisor - Energy Sector

Location: Guimarães, Portugal | Full-time

Are you fluent in French and looking for an exciting career opportunity in customer service?

We are currently recruiting French-Speaking Customer Service Advisors to join a customer service project for a major electricity and gas provider operating in the French market.

Your Responsibilities

• Assist French-speaking customers with inquiries related to electricity and gas services.
• Answer customer questions and provide appropriate solutions.
• Deliver professional, personalized, and high-quality customer service.
• Ensure customer satisfaction and contribute to achieving performance targets.

Requirements

• C1 or C2 level of French, both written and spoken (mandatory).
• Currently residing in Portugal.
• Legally authorized to work in Portugal.
• Excellent communication and listening skills.
• Customer-oriented, motivated, and proactive.
• Willingness to work flexible and rotating schedules.

Employment Conditions

• Location: Guimarães, Portugal.
• Contract: Employment contract starting on the first day of training.
• Training: Paid initial training.
• Working hours: Full-time, 40 hours per week (8 hours per day).
• Schedule: Variable and rotating shifts, Monday to Sunday.
• Work arrangement: On-site during the first 3 to 4 months, with the possibility of working remotely afterward, subject to consistently meeting performance targets.
• Salary: [Monthly gross salary × 14 payments].
• Expected start date: [Next training session date].

Benefits

• Paid initial training.
• Attendance bonus.
• Genuine career development and growth opportunities.
• Modern and well-equipped offices.
• Discounts and partnerships with various brands and organizations in the banking, healthcare, sports, and fashion sectors.

Are you ready to develop your career in a dynamic professional environment while putting your French language skills to use?

Apply now and become part of our team in Guimarães!

📩 Send us your application or contact us to learn more about this opportunity.