Collections Specialist with Italian

Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description

We are looking for a proactive and detail-oriented Collections Specialist to join our Accounts Receivable team. The role is responsible for managing customer accounts, ensuring timely collection of outstanding invoices, reducing overdue balances, and maintaining positive customer relationships while supporting cash flow objectives.

• Monitor and manage assigned customer accounts to ensure timely collection of outstanding invoices. 
• Contact customers via phone, email, and other communication channels regarding overdue payments. 
• Investigate and resolve payment discrepancies, disputes, and billing issues in collaboration with internal stakeholders. 
• Follow up on overdue accounts and negotiate payment arrangements when required.
• Maintain accurate records of collection activities and customer interactions.
• Reconcile customer accounts and ensure all payments are correctly allocated.
• Escalate high-risk or significantly overdue accounts as appropriate.
• Support month-end closing activities related to Accounts Receivable.
• Prepare and maintain reports on aging balances, collection status, and cash forecasts. 
• Ensure compliance with company policies, procedures, and internal controls. 
• Build and maintain strong relationships with customers, sales teams, and other internal departments.

Qualifications

• Minimum 2 years of experience in Accounts Receivable, Collections
• A Bachelor’s degree in Finance, Accounting, Business Administration, Economics, or a related field.
• Fluency in Italian (minimum C1 level) and a strong command of English.
•  Proven ability to independently manage a customer portfolio, take ownership of responsibilities, and work with minimal supervision
• Strong attention to detail, organizational skills, and a structured approach, with the ability to manage multiple priorities and meet tight deadlines.
• Ability to work under pressure and manage high volumes while maintaining accuracy and quality.
• Strong proficiency in IT tools and ERP systems; experience with GetPaid would be considered an advantage.
• A positive attitude and strong motivation to learn, develop, and perform in a dynamic, fast-paced environment
• Excellent interpersonal and communication skills, with a collaborative, customer-oriented mindset and the ability to work effectively as part of a team.