Collections Specialist

Collections Operations Specialist

Reports to   Collections Supervisor 

Location   Hybrid, Alpharetta, GA

Schedule   Monday–Friday

Hours   Full-time

Pay $18.00

Why Join Ingo Money?

This is a great entry-level opportunity for someone looking to build experience in financial services, banking operations, transaction processing, fraud prevention, and customer support while joining a growing organization.

About the Position

We are seeking a motivated, detail-oriented Collections Operations Specialist to support our Collections team. This role is ideal for someone who enjoys working with data, following established processes, conducting research, and completing tasks independently with a high level of accuracy. 

The Collections Operations Specialist is primarily responsible for data entry, account review, dispute processing, and operational research. The role supports payment processing, return-item management, and recovery workflows, and is a hands-on way to build a career in financial operations. Timeliness is central to this role: account updates and redeposits must follow our internal schedules, because a missed deadline can cause friction and affect recoveries.

Key Responsibilities

• Enter, update, and maintain account and return-item information accurately within internal systems.
• Complete customer account and return-item updates on time as well as payment updates, within the team’s internal deadlines, so records are always current.
• Submit disputes Republic bank client portal for Refer to Maker and Duplicate return items.
• Review and research MICR information (the routing and account line on a check) to identify and process returned items.
• Perform data validation and identify Reconciliations, discrepancies, inconsistencies, or missing information throughout different Internal and external systems.
• Use Microsoft Excel to organize, review, analyze, and maintain data.
• Follow established procedures and escalate exceptions to the Collections Supervisor when additional research or approval is needed.
• Maintain strict confidentiality when handling customer and financial information.
• Support operational, administrative, and process-improvement initiatives as assigned.
• Collaborate with team members to complete assigned workflows accurately and on time.

Qualifications
 

Required

• High school diploma or equivalent.
• Working knowledge of Microsoft Excel, including sorting, filtering, and basic formulas.
• Strong attention to detail and commitment to accuracy.
• Ability to manage multiple tasks and meet deadlines with minimal supervision.
• Ability to follow written procedures and learn new systems quickly.
• Comfortable performing high-volume data entry, validation, and review tasks.
• Strong problem-solving and research skills.
• Ability to meet fixed daily deadlines and follow internal processing schedules consistently.
• Reliable attendance and commitment to established work schedules.

Preferred

• 1+ year of experience in banking, payments, collections, or back-office operations.
• Familiarity with returned checks or ACH returns, disputes, or account research.
• Experience working with databases or business systems beyond Excel.

What We’re Looking For

We are looking for a self-starter who takes ownership of assigned work. The ideal candidate:

• Notices details others may overlook.
• Asks thoughtful questions when something does not make sense.
• Follows processes consistently and accurately.
• Treats deadlines and schedules as commitments, and flags early if something will be late.
• Takes accountability for their work.
• Keeps accuracy high while working through high volume.
• Shows initiative in identifying process improvements.
• Adapts quickly to new systems, procedures, and business needs.

What You’ll Gain

In this role, you will develop expertise in:

• Financial and payment operations
• Return-item and dispute processing
• Data management and analysis in Microsoft Excel
• Operational research and investigation
• Business systems and workflow management
• Professional communication and documentation
• Process improvement and operational efficiency