Hosting Specialist (Tues - Sat 2 PM - 10:30 PM PST)

What is special about Lighthouse?

Lighthouse is built on a foundation of unique, compassionate, highly driven individuals. We elevate the strengths and talents of those around us while leveraging opportunities for growth. We offer the experience of solving complex problems while continuing to grow multiple facets of your career. Lighthouse is where innovation meets support and where collaboration is the key ingredient to success. We grow together and are stronger together.

What’s unique about this role?

The Hosting Specialist joins an Operations team that loads data into Relativity, runs searches, creates databases, manages users, and handles other tasks that make data ready for review. Hosting Specialists play a critical role by partnering with the other eDiscovery Technical Services teams, as well as our internal Client Services group, to shepherd Lighthouse client data through our systems while meeting aggressive client deadlines with the highest level of quality.

This role also serves as first-tier support for data investigations and environment troubleshooting. This is a US-based position, and candidates must reside in the United States.

What will this person do?

• Execute project-specific tasks in Relativity, Relativity Analytics, and Lighthouse proprietary tools.
• Create and prepare load files, text and native files, and other deliverables as necessary for review in various platforms.
• Maintain a high sense of urgency while working on multiple projects, escalating to the Client Services team when timelines are at risk.
• Work job requests in priority order from a queue, as well as by assignment.
• Perform quality control checks on your own work and others' work to keep error rates low.
• Track hours accurately in line with utilization requirements.
• Troubleshoot and resolve basic client-facing technical support issues.
• Respond to internal email requests during designated times.
• Follow escalation procedures when needed.
• Scope current work and estimate timelines.
• Perform additional duties as assigned.

Bring your passion and together we will shine. It would also be great if you had the following:

• Must be based in the United States.
• Associate degree (bachelor's preferred) or equivalent work experience.
• Customer service background.
• Ability to multitask, remain calm under pressure, and adapt quickly in a fast-changing environment.
• A positive, collaborative attitude.
• Strong analytical and problem-solving skills, and resourcefulness.
• Background in computer science, statistics, or mathematics is a strong plus.
• eDiscovery experience with proficiency in Relativity is a strong plus.
• Relativity Certified Administrator (RCA) certification is a plus.
• SQL experience is a plus.

Work Environment and Physical Demands

Duties are performed in a typical office environment while at a desk or computer table.

Duties require the ability to use a computer, communicate over the telephone, and read printed material, in a quiet and professional setting.

Duties may require being on call periodically and working outside normal working hours (evenings and weekends).

Lighthouse celebrates and thrives on diversity and is an Equal Opportunity Employer. We hire, train, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. We welcome any talents and contributions you can bring to the team and are deeply committed to growing an environment where everyone can feel safe, is respected, and can show up as themselves. Come as you are!

As required by applicable pay transparency laws, Lighthouse complies with compensation disclosure requirements for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location, or other relevant factors. The salary range for this position may be tailored to be lower or higher in different talent markets.

Lighthouse offers a comprehensive quality benefits package including, medical, dental, vision, and a 401k with company match. Company paid benefits also include Life & AD&D, short and long-term disability, telemedicine, and other wellness plans. We offer a generous Flexible PTO program and paid volunteer days. Employees may also participate in voluntary insurance plans including accident, hospitalization, and critical illness plans as well as pet insurance.

This role will be eligible to participate in an annual bonus or incentive program.

As a trailblazer and catalyst for change, Lighthouse rises to each opportunity to help our clients, and our people do what they do best—shine.