Employee Relations Operations & Analytics Coordinator

Job Type:

Exempt/Non Exempt:

Job Description:

Location Details:

This position can work remotely from a home office for day-to-day operations. Will travel to Dearborn, MI or Tampa, FL as needed.

Position Schedule:

Monday-Friday 8am-5pm

Position Summary:

Responsible for driving operational excellence and continuous improvement through data analysis, process automation, and project management. The ideal candidate is a highly analytical and results-oriented individual with a strong understanding of HR principles and a passion for leveraging technology to improve efficiency and effectiveness. Play a critical part in identifying and implementing automation solutions, specifically utilizing tools (Ex. Power Automate) to streamline ER processes and free up ER Specialists' time for more strategic initiatives.

Key Responsibilities:

Data Analysis & Reporting:

• Collect, analyze, and interpret data from various sources (HRIS, case management systems, surveys) to identify trends, patterns, and areas for improvement within Employee Relations processes.
• Develop and maintain key performance indicators (KPIs) and dashboards to track progress and measure the effectiveness of ER initiatives.
• Conduct in-depth analysis of ER case data to identify root causes of issues and recommend solutions.
• Prepare regular reports and presentations to communicate findings to stakeholders (e.g., HR leadership, management teams).

Process Improvement & Automation:

• Identify and document existing ER processes and identify opportunities for improvement through automation, streamlining, and technology solutions.
• Lead the design and development of automated workflows using tools like Power Automate to streamline tasks such as:
  • Case intake and triage
  •  Data entry and updates in HRIS and case management systems
  •  Document generation (e.g., investigation reports, correspondence)
  •  Notifications and reminders for case follow-up
  •  Data extraction and reporting
• Explore and evaluate new technologies and tools to enhance ER operations (e.g., AI-powered chatbots, case management software).  
• Develop and implement best practices for data management and information security within the ER function.

Project Management:

• Manage and execute special projects related to ER operations, such as process re-engineering, system implementation, and compliance initiatives.
• Develop project plans, timelines, and budgets, and ensure projects are delivered on time and within budget.
• Collaborating with cross-functional teams (IT, Legal, Finance) to ensure successful project implementation

• Employee Relations Support:

• Provide support to ER Specialists and Investigators on case management, data analysis, and reporting.
• Assist in the development and delivery of ER training programs for managers and employees.
• Administration of Attendance Discipline process
• Stay abreast of relevant legal and regulatory updates impacting Employee Relations.

Supervisory Responsibilities:

None

Qualifications:

Required

Education (including minimum education and any licensing/certifications):

• Bachelor’s degree or equivalent in Business Administration, Human Resources Management or related field or equivalent work experience

Experience:

• 1-3 years of experience in Human Resources
• Experience with HRIS systems (e.g., Workday) and data analysis tools (e.g., Excel, SQL, Tableau).
• Experience with workflow automation tools

Knowledge of:

• Laws and regulations governing Human Resource practices and compliance
• EEO and affirmative action guidelines
• State and federal employment regulations
• Principles of Employment Law
• Process improvement techniques

Skills:

• Strong analytical and problem-solving skills with the ability to analyze data, identify trends, and draw meaningful conclusions.
• Proficiency in project management methodologies and tools.
• Excellent communication, interpersonal, and presentation skills.
• Demonstrate strong technical writing skills to include procedure preparation
• Prepare and present reports
• Communicate effectively with all levels of management, employees and the public
• Demonstrate strong problem solving and interpersonal skills

Preferred

Education:

• At least one certification in related HR disciplines, i.e. PHR/SPHR, SHRM-CP/SCP

Experience:

• 3-5 years of experience creating and analyzing Human Resources/Employee Relations analytics
• Prior experience building HR related dashboards, updating SOPs and managing large Human Resources/Employee Relations related projects
• Experience with Power Automate is highly preferred
• Human Resources experience within Employee Relations
• Process improvement and automation

Skills:

• Self-driven and resourceful

• Ability to work independently

• Advanced skills in Excel and Power BI

Work Environment

This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy.

Compensation & Benefits Overview:

ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.).

Compensation

The annual salary range for this position is $59,134 - $91,998 with annual bonus potential, based on performance.

Benefits

At ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial well-being, and professional growth.

Health & Wellness

• Medical plans with multiple coverage options, including HSA eligibility.
• Prescription drug coverage.
• Dental and vision benefits.
• Employee Assistance Program (confidential support services).
  

Financial Protection & Insurance

• Company-paid basic life insurance.
• Optional supplemental life insurance and dependent coverage.
• Short-term and long-term disability coverage.
• Critical illness, accident, and pet insurance options.
  

Retirement & Savings

• 401(k) plan to support long-term financial goals. 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax. Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting. Additional company contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of service.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.

Time Off & Leave

• Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at 90 days of employment. Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements. Part-time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and will accrue at a minimum of 3 hours per month.

• Paid Holidays: Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floating holidays and 1 volunteer day. Holidays vary by business unit schedules. Part-time employees are eligible for 8 company-paid holidays annually, in addition to 1 mental health day and 2 floating holidays. Holidays vary by business unit schedules.

• Paid leave programs, including parental, bereavement, jury duty, and military leave.

Career Growth & Education

• Tuition assistance
• Professional certification support with 100% reimbursement for eligible programs.
• Opportunities for career development and advancement.
  

Additional Perks

• Complimentary AAA membership with roadside assistance and travel discounts.
• Adoption assistance program.

Job Posting Period:

This position is expected to remain posted through 11/20/2026; however, it may close at any time once a qualified candidate pool is identified.

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit www.aaa.com

Important Note:

ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.  

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job.  This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.  Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.