Customer Success Manager - Northern UK

The Role

At Nobi, we're on a mission to make care safer, smarter and more proactive.

Our AI-powered smart lights act as an intelligent care infrastructure layer for senior living environments, supporting:

• Fall detection and proactive fall prevention

• Resident insights on mobility, sleep and behaviour

• Next-generation nurse call functionality

• Real-time, location-based care intelligence

As our UK customer base continues to grow, we're looking for a Customer Success Manager to build lasting relationships with our customers across Northern UK (all areas north of Birmingham).

You'll take ownership of customer relationships following implementation, ensuring Nobi becomes an integral part of daily care routines and delivers meaningful, long-term value.

This is a hands-on, people-focused role. You'll spend time with customers, understand their challenges, support care teams in adopting our technology and work closely with internal teams to ensure an excellent customer experience

Key Responsibilities

Customer Relationships & Engagement

• Build trusted, long-term relationships with care organisations, from frontline care teams to senior management.

• Conduct regular on-site visits, customer reviews and follow-ups to understand needs and ensure satisfaction.

• Act as the main point of contact for ongoing customer relationships.

Adoption, Training & Customer Impact

• Ensure a smooth transition from implementation to ongoing customer success.

• Support care teams through training, coaching and sharing best practices to make Nobi part of their daily workflows.

• Help customers understand and maximise the impact of Nobi on resident safety, care efficiency and quality of care.

Customer Success & Growth

• Proactively identify challenges, address concerns and coordinate solutions with internal teams.

• Drive customer satisfaction, retention and long-term engagement.

• Identify opportunities to expand existing accounts in collaboration with sales.

• Represent customer feedback internally to help improve our products and services.

What We're Looking For

• 5+ years of experience in Customer Success, Account Management or a similar customer-facing role.

• A natural relationship builder who enjoys spending time with customers.

• Strong communication, organisational and problem-solving skills.

• Experience driving technology adoption, delivering training or supporting change management.

• A proactive, hands-on mindset with a strong sense of ownership.

• Experience in healthcare, medtech, SaaS or the care sector is a strong advantage.

• Familiarity with the UK Health and Social Care landscape would be beneficial.

• Ideally based in Northern UK, with the willingness to travel regularly across the region.

Why Join Nobi

• Be part of a fast-growing, mission-driven scale-up

• Play a key role in shaping how we support and grow our customer base in the UK

• Combine operational impact with long-term customer relationship building

• Work in a small, ambitious and collaborative team

• Contribute to meaningful impact in the care sector

• Competitive salary and flexible working environment