Customer Success Manager

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Job Location: United Kingdom - Remote

Job Type: Permanent

Remuneration: Competitive salary taking into account skills, experience and qualifications

Build trusted client partnerships, enhance customer success and drive growth as our Customer Success Manager.

As Customer Success Manager, you’ll manage a portfolio of Bill ReviewIQ clients across Legal-X and/or Legal eXchange, acting as their primary point of contact and building strong, long-term relationships. You’ll take ownership of the overall client experience, ensuring consistent service delivery, addressing issues that could impact satisfaction and retention, and helping clients get the most from our bill review solutions.

You’ll also manage key activities including contract renewals and pricing, client reporting and project coordination, while providing guidance on bill review best practice and programme set-up. Working closely with the Expert Bill Review team, you’ll act as a product expert for your clients and identify opportunities to expand relationships through cross-selling and additional services. The role will also support wider quality initiatives and may involve travel as required.

Skills you will have when you apply:

·         Client management experience – Strong track record of building trusted client relationships and managing expectations effectively.

·         Legal or claims expertise – At least three years’ experience within legal, claims adjusting, insurance litigation or a related environment.

·         Relevant experience – Five years’ related professional experience, or an equivalent combination of education and experience.

·         Insurance knowledge – Good understanding of liability claims, workers’ compensation or insurance litigation.

·         Commercial mindset – Ability to identify cross-selling, expansion and client retention opportunities.

·         Communication skills – Excellent written, verbal and presentation skills, with confidence engaging clients and stakeholders.

·         Problem solving – Strong analytical skills with the ability to identify issues, recommend solutions and handle challenging situations.

·         Organisation – Able to manage multiple clients, projects and priorities while meeting deadlines.

·         Negotiation skills – Confident facilitating discussions, influencing stakeholders and navigating competing priorities.

·         Technical aptitude – Comfortable developing detailed product knowledge and using Microsoft Office applications.

·         London Market knowledge – Previous experience or understanding of the London insurance market would be advantageous.

What we’ll give you for this role:

Remuneration & more

·         Competitive salary taking into account skills, experience and qualifications

·         A Self Invested Personal Pension Scheme (SIPP)

·         You will join an appropriate incentive (bonus) scheme

·         Holiday allowance of 25 days plus bank holidays

·         Flexible working from our office or your home

Health & support

·         Private healthcare plan (including pre-existing conditions)

·         Life assurance

·         Employee assistance programme for employee wellbeing 

·         Group Income Protection 

Other benefits

·         Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, welling and digital GP applications

·         Discounts on various products and services

This isn't just a position, it's a pivotal role in shaping our industry

At Sedgwick, you won't just build your career; you'll cultivate a team of experts. Our Sedgwick University offering empowers you to excel as well as your team members, with the most comprehensive training program in the industry which includes more than 15,000 courses on demand, training specific to roles, and opportunities to continue formal education.

Together, we're not only reshaping the insurance landscape, we’re building a legacy of talent. Come and be a catalyst for change within our industry.

Next steps for you:

Think we'd be a great match? Apply now – we want to hear from you.

If you’re unsure whether you have all the skills needed then do apply – we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between.

Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).

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