Clinical and Safety Account Executive

WHY CHOOSE ECRI?

ECRI is an inspiring place to work. We share a common mission to help healthcare organizations make smart, compassionate, and ethical decisions for patients. Consider these additional benefits of joining the ECRI team:

• Industry leadership: We have a long history and proven reputation in patient safety and medical technology research.
• On-the-job-learning: You will have the opportunity to work with specialists across medical science, patient care, healthcare management, and technology.
• Comprehensive healthcare benefits: We offer medical, dental, vision, life insurance, accidental death and dismemberment, and disability coverage.
• Retirement Savings: Our employees can participate in an employer-matching 403(b) Retirement Savings Plan.
• Additional benefits: ECRI offers additional benefits to our employees, including paid time off and holiday pay, paid leave for parents, tuition assistance, employee assistance program, access to LinkedIn Learning, and other voluntary benefit programs (e.g. accident insurance, identify theft insurance, flexible spending accounts).
• Volunteer Program: ECRI Cares, our employee volunteer program, provides a framework for us to work together and make a difference in the lives of others. All employees are provided 16 hours annually of paid time to volunteer at preapproved ECRI Cares charities during normal business hours.

ABOUT ECRI

At ECRI, our passion for safe, effective, and efficient care is ingrained into the fabric of who we are and why we are here. For more than 50 years, the people of ECRI have been unyielding in their work to protect patients from unsafe and ineffective medical technologies and practices. Now, with the acquisition of the Institute for Safe Medication Practices (ISMP), we have created one of the largest healthcare quality and safety entities in the world.

As a non-profit, independent organization, we utilize an unbiased, evidence-based approach to develop guidance, and maintain our principles of integrity and transparent work. Our ethical standards have led us to adopt the industry's strictest conflict-of-interest policies, and they are why tens of thousands of healthcare leaders worldwide rely on ECRI to guide their clinical, operational, and strategic decisions across all sites of care.

The Most Trusted Voice in Healthcare

ECRI is proud to serve the healthcare industry, from providers and insurers to government agencies, and medical associations. Our areas of focus include:

• Patient Safety: empowering leaders to eliminate patient harm through the dissemination of best practices, guidance, benchmarking, and recommendations.
• Evidence-Based Medicine: providing clinical evidence to inform and support decisions on the effectiveness of medical technologies, procedures, genetic tests, and clinical practice guidelines.
• Technology Decision Support: arming hospital systems with unbiased insights, so they can optimize their supply chain.

ECRI is the only organization worldwide to conduct independent medical device evaluations, with labs located in North America and Asia Pacific. ECRI is designated an Evidence-based Practice Center by the U.S. Agency for Healthcare Research and Quality and a federally certified Patient Safety Organization by the U.S. Department of Health and Human Services.

At ECRI, our passion for the truth drives us to go further and dig deeper in our pursuit to advance effective, evidence-based healthcare globally.

The success of our organization relies on the kind of creative thinking that can only result from a diverse team of individuals. ECRI is proud to be an employer of choice with an inclusive environment for all employees. As part of this goal and in compliance with various laws and regulations, ECRI provides reasonable accommodation to applicants and employees.

It's what makes ECRI unique, and why we are the most trusted voice in healthcare.

POSITION SUMMARY

Candidates will market, sell, manage, and support the delivery of healthcare consulting services from ECRI’s safety management solutions portfolio that includes but is not limited to Medication Error Prevention and other Institute for Safe Medication Practices solutions, culture of safety, healthcare clinical risk management, continuous quality improvement, clinically informed Human Factors Engineering (HFE), Patient Safety Organization solutions, Patient Safety management solutions, systems analysis work including root cause analysis, a variety of educational offerings, Infection Prevention and Control (IPC), and other applicable systems safety management solutions as part of ECRI’s Enterprise Safety Management/Total Systems Safety solutions.

Ensures the lead generation, sales, delivery, and relationship management of high-quality consultative services to US acute and/or non-acute care provider clients (aging services space for the National Aging Service Consultant) working alongside ECRI’s subject matter experts. Additionally, this position manages the sales process beginning with the identification of appropriate targets through close upon execution of agreements for both new and repeat ECRI clients. This position also works with other ECRI teams contributing to the development of marketing and awareness campaigns, necessary sales tools, and other mission expansion related activities.

ESSENTIAL FUNCTIONS

Reasonable Accommodation Statement:

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactory. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Essential Functions:

• Provides and sells consulting services to healthcare providers in areas such as patient safety, human factors engineering, infection prevention, medication error prevention and/or aging services space and channel.
• Able to clearly articulate what Total Systems Safety means and describe how a systems approach can effectively support healthcare systems to achieve the goal of zero preventable harm.
• Continuously monitors for regulatory changes, federal requirement updates, accreditation changes and any evidence-based indicators (i.e. guidelines or publications) that impact customer needs and priorities related to patient safety, medication safety, and infection prevention.
• Performs detailed, intensive research, including thorough on-site assessments working alongside ECRI Subject Matter Experts (SMEs), to formulate accurate and effective solutions or plans to address the client's specified needs.
• Collaborate with ECRI health economist and marketing team to develop and maintain return on investment proof points that resonate with healthcare leaders that serve patients across the continuum of care.
• Provides well-written, technically accurate, and logically defensible deliverables to clients regarding, but not limited to:
• HFE services and patient safety, ISMP and IPC solutions, professional development and training programs, Culture of Safety surveys and various clinical and safety focused risk assessments.
• Proactively maintains continued client contact throughout any project to ensure project / service completion in a timely manner within client's expectations.
• Able to navigate and work in and across provider departments and call points that include but are not limited to risk, quality, and patient safety safety, Chief Medical Officer, Chief Nursing Officer, Chief Pharmacy Officer/Director of Pharmacy, clinical operations, infection prevention, and/or executive call points in the aging services space.
• Proactively maintains continued client contact throughout any project, helping to responsively resolve client needs and answer client questions.
• Maintains excellent client relations during and after project completion to position ECRI for further consulting service opportunities.

• Cultivates new projects and clients on a continual basis.
• Writes and follows up on proposals, leads, and other business possibilities to develop and bring new work to ECRI.
• Markets consulting services and develops new methods to generate business in collaboration with the marketing department and SME staff.
• Assesses the marketplace and develops and/or modifies products and services to meet client needs.
• Develops and maintains networks of clients to develop and sell products and services to.
• Makes and delivers presentations to potential clients and groups to sell ECRI products and services.
• Coordinates sales strategies with sales leadership and subject matter experts
• Contributes to group strategic planning, Business Line Management and budget planning.

• Continues to develop professionally by extensive reading, participation in educational activities and professional organizations, and meetings to acquire detailed technical knowledge and perspectives relevant to ECRI's programs, projects, and future development.

• Routinely and accurately informs sales leadership of proposals, revenues, and project statuses for assigned consulting projects.
• Provides routine lead generation reports to assist in business development and resources planning efforts.
• Forwards meaningful ideas for improvements in technical methods, cost savings, scheduling, work assignment or facilities, and changes in institutional policies.

Additional Responsibilities:

Other duties, as assigned.

Accountability Metrics:

Meet established project timelines, deliverables, budgets and quality standards for clients.

Meet annual business development and sales goals.