REMOTE Learning Operations Specialist (LMS Content & Skills Tagging) – Contract

REMOTE Learning Operations Specialist (LMS Content & Skills Tagging) – Contract

The future of learning deserves the right talent. CapeTalent connects AI-forward Learning & Development professionals with Fortune 100 companies driving innovation at scale.

• Remote 8 month contract (strong likelihood of extension)
• 1099/C2C Only | Candidates must be based in the United States
• Start date: November 2026
• 40 hours per week @ $40-$45/hour (C2C or 1099)
• Standard U.S. business hours 
• Heavy Slack collaboration + Laptop provided

The Opportunity

What You'll Do

• Content audit — Inventory and de-duplicate content across the CMS, the LMS, and spreadsheets — flagging what's outdated, duplicate, or broken (last-updated/last-accessed signals, enrollment and completion data, compliance status). Work toward a single deduplicated inventory.
• Content governance execution — Help stand up and then run the day-to-day process that keeps content current going forward, so this doesn't become a one-time cleanup. Support the "CMS-first" rule in practice — nothing changes in the LMS without changing in the CMS first — and keep records tagged with the correct business unit so they're findable in search.
• Skills mapping — Tag courses and learning plans to the skills taxonomy at the module level. Only part of the catalog carries a skill tag today, and you'll be the one moving that coverage forward. The goal is for active courses to be mapped to the skills taxonomy by January 31, 2027.
• CMS–LMS data parity — Reconcile course and module records between the CMS and the LMS wherever the automated sync doesn't yet cover it — catching mismatches and correcting records by hand so the CMS stays the real source of truth in the meantime.
• Course durations — Keep course and module durations current, since other teams use them for staffing plans.
• Skill-intake queue triage — Review and triage the queue of newly proposed skills surfaced by the taxonomy tool, routing each to the right subject-matter expert for validation before anything reaches the governed taxonomy.
• Compliance & reporting support — Support compliance audits for continuing-education content (aligned to bodies like NASBA/IRS) and help unblock downstream reporting — broken module links, assignment, and skill reporting, which cascades into assessment gating and personalized learning paths.
• Performance-based gating pilot operations — Run the operational side of gating pilots in contact-center roles (gating means each expert must pass a skills assessment, and then either a nesting period or a performance simulation, before working unsupervised).  Coordinate with operations leaders and subject matter experts, track assessment and nesting cohorts (nesting is a period where new hires handle live work under extra coaching and support before being signed off), collect quality and first-resolution data, and report results to the gating lead and data science partners so each experiment can be evaluated.

Why This Matters Right Now

• Live pressure — Tax season broadly, and specifically a learner-upskilling push for one tax specialist population that needs to land before the January peak.
• Targets on the board — A deduplicated Docebo inventory (which you'll maintain once you start), a published content governance policy by November 30, a fully governed content pipeline by January 31, and finance-approved designs for performance-based gating experiments by the end of January. A recent pilot on one content area showed that most course and module records already match cleanly across the agenda, CMS, and LMS — this role closes the remaining gap and keeps it closed.

What You Bring

• Hands-on administration experience with an enterprise LMS (Docebo or similar) and/or a content/learning management system. Content and catalog administration is what matters here. Day-to-day helpdesk work (ticket queue, user provisioning) is not part of this role.
• Experience tagging content to a skills or competency taxonomy.
• Contact center operations experience paired with learning and development experience (for example quality, coaching, nesting, or workforce planning alongside training design).
• Jira or similar ticket-queue experience.
• Comfortable defining success metrics and supporting pilots or A/B tests with analytics or data science partners.
• Familiarity with continuing-education compliance requirements (NASBA, IRS) or a similarly regulated content environment.
• Comfortable with high-volume, detail-heavy reconciliation work — comparing two systems, catching discrepancies, and fixing them accurately at scale.
• Experience with content audits, catalog cleanup, or data-quality projects.
• Strong, clear documentation habits — you'll be creating a record other people rely on.

• Fast, visible impact — The catalog cleanup and sync work has hard, trackable numbers — coverage percentages, hours recaptured, courses archived — so progress is visible quickly.
• Clear growth path — This is the natural next step toward the kind of ownership the Skills Taxonomy & Certification Gating Lead role has.
• Long-term partnership — CapeTalent keeps contractors on engagements for years, not months. We advocate for you and adjust when the work changes.