Mortgage Closing Specialist

• Own and manage the closing and post-closing pipeline, ensuring timely and accurate loan funding and delivery
• Develop and implement standard operating procedures (SOPs), SLAs, QC frameworks, and checklists
• Oversee and manage third-party partners (e.g., title, settlement, fulfillment vendors) to ensure performance and quality standards are met
• Monitor and improve turn times, productivity metrics, and operational KPIs
• Conduct second-level file reviews, manage escalations, and resolve exceptions to ensure loan quality and compliance
• Collaborate with internal stakeholders (loan officers, underwriting, processing) to resolve issues impacting closings
• Continuously evaluate and enhance closing and post-closing systems and workflows to drive efficiency and reduce manual effort
• Partner with internal teams to identify opportunities for automation and long-term process improvements
• Provide training, guidance, and subject matter expertise to team members
• Ensure adherence to all federal, state, and investor guidelines

Qualifications

• 10+ years of experience in mortgage closing and post-closing operations
• Demonstrated expertise across multiple loan types, including:
  • Conventional
  • Jumbo
  • Government (FHA, VA, USDA)
  • Non-QM
• Proven experience developing or improving:
  • Workflows
  • SOPs
  • SLAs
  • Quality control processes
• Experience managing third-party vendors and fulfillment partners
• Strong understanding of mortgage regulatory and compliance requirements
• Experience leading distributed or remote teams
• Ability to balance hands-on execution with strategic process improvement
• Familiarity with mortgage systems (e.g., LOS platforms) and workflow optimization

The ideal candidate:

• Takes a process-driven, systems-oriented approach to operations
• Prioritizes scalable, long-term solutions over manual workarounds
• Thrives in a fast-paced, evolving environment
• Demonstrates strong attention to detail and commitment to quality
• Proactively identifies issues and drives continuous improvement
• Effectively manages competing priorities while maintaining high performance standards

• Meaningful equity in the organization
• Top-tier medical, vision & dental with support for dependents
• 401(k)
• Flexible Time Off
• Hardware Allowance: $2,000 to fix up your workspace
• At-cost Mortgages