Outbound Sales Specialist – Patient Intake | Part-Time | Remote – Philippines (AU Client)

Outbound Sales Specialist - Patient Intake

Remote | Philippines-based | Australian Eastern Time
Part-time | 20 hours per week
2 positions available

We’re looking for confident, target-driven phone sales professionals who can turn inbound enquiries into booked and attended patient appointments.

This is not a reception or general admin role. It is a high-volume phone-based sales and intake position where you will contact prospective patients, take them through a structured screening process, handle objections, and confidently ask for the booking. The practice receives a consistent flow of inbound enquiries through paid advertising, and speed of response is critical.

You’ll be expected to work within a structured process, maintain accurate CRM records, follow up leads consistently, and perform against clear activity and conversion expectations.

Work Schedule

There are two part-time schedules available, both 20 hours per week, based on Sydney/Australian Eastern Time.

Position A

• Sunday: 10:00 AM – 2:00 PM
• Thursday: 12:00 PM – 6:00 PM
• Friday: 12:00 PM – 6:00 PM
• Saturday: 10:00 AM – 2:00 PM

Position B

• Monday: 12:00 PM – 7:00 PM
• Tuesday: 12:00 PM – 7:00 PM
• Wednesday: 12:00 PM – 6:00 PM

*Please only apply if you can commit to one of the above schedules. Weekend availability is essential for Position A.  

What You’ll Be Doing

• Contact new patient enquiries quickly and consistently during your shift
• Make high-volume outbound calls and follow a structured contact cadence
• Guide prospective patients through a scripted health screening process
• Handle common objections, hesitations, and price concerns confidently
• Ask directly for the appointment and move qualified prospects toward booking
• Follow up leads through phone, SMS, and email
• Own your booked patients through confirmation and attendance
• Maintain accurate, real-time CRM records
• Track call outcomes, objections, next actions, and booking attribution
• Work toward clear activity, conversion, and response-time targets

The role specifically requires every new enquiry to be contacted within five minutes during rostered hours, with structured follow-up and accurate CRM logging.

What We’re Looking For

Strong communication skills are essential.

You need to be confident, articulate, and natural on the phone. You should be able to take control of a conversation, build rapport quickly, handle pushback calmly, and ask for a commitment without sounding overly scripted or aggressive.

You must also have:

• Proven outbound phone sales experience
• Experience in telesales, cold calling, appointment setting, enrolment, lead conversion, or a similar target-driven role
• Experience working toward measurable sales KPIs
• Confidence handling objections and rejection
• Strong CRM discipline
• Clear and easily understood spoken English
• Ability to follow a structured script while still sounding conversational
• Reliability and willingness to work a fixed roster

Important: We Will Only Progress Candidates Who Can Speak to Their Sales Metrics

To be considered, you must be able to clearly state:

• your typical number of outbound calls or dials per day
• your conversion or appointment-setting rate
• the sales or activity targets you were measured against
• how you performed against those targets

Please provide actual figures wherever possible. Applications that cannot demonstrate measurable sales performance will not progress.

Strongly Preferred

• Go High Level experience
• Appointment setting or intake experience in healthcare, allied health, dental, aesthetics, education, gyms, weight loss, medical devices, or another consultative environment
• Experience using structured eligibility or screening questionnaires
• Previous commission-based sales experience