Quality & Documentation Analyst

Are you detail-oriented, organized, and passionate about maintaining high standards of quality and compliance? We are currently seeking a Quality & Documentation Analyst to join our dynamic and growing team!

Position Details

• Compensation: $25–$32 per hour
• Department: Compliance
• Location: Remote
• Schedule: Monday–Friday, 8:00 AM–5:00 PM Pacific Time (PST)
• Work Arrangement: Fully remote position with required availability during Pacific Time business hours.

Who we are:

At Center for Social Dynamics (CSD), we believe that every child deserves a chance to shine. We're a passionate team on a mission to open a world of possibilities for individuals with autism and other developmental needs—through science, compassion, and a whole lot of heart.

From our very first session to each milestone we celebrate, we bring the power of play, connection, and evidence-based care to every moment. With services that are as unique as the individuals we support, we meet kids where they are—at home, in schools, and in communities—and guide them on a path toward growth.

We live our TRUE values—Transparency, Respect, Understanding, and Excellence—in everything we do. As a fast-growing leader in the field, we're known for our vibrant culture, hands-on training, and career pathways that help you grow just as much as those we serve.

At CSD, we don’t just change lives—we light them up.

What is a Quality & Documentation Analyst?

The Quality & Documentation Analyst plays an important role in supporting CSD's Compliance Department by ensuring incident reports, compliance documentation, and internal processes are accurate, timely, and aligned with organizational and funding source requirements.

This position primarily focuses on reviewing, coordinating, investigating, and documenting incident reports while supporting the seven elements of an effective compliance program. The Quality & Documentation Analyst also partners with clinical and regional teams to identify compliance concerns, support audits, and contribute to continuous quality improvement initiatives.

What your role is:

• Review and monitor daily incident reports to ensure accurate documentation, timely follow-up, and appropriate escalation.
• Coordinate incident reporting processes, including gathering information, reviewing documentation, and following up with involved team members.
• Conduct incident investigations when appropriate, including collecting and accurately documenting witness statements and supporting information.
• Evaluate incident reports for completeness, accuracy, and alignment with CSD policies, procedures, and applicable funding source requirements.
• Identify sensitive or time-sensitive compliance concerns and escalate them to the appropriate leadership teams.
• Run, review, and analyze internal reports using Monday.com boards, CentralReach, and other reporting systems.
• Maintain organized and confidential records of incident reports, investigations, follow-up activities, and compliance documentation.
• Track outstanding incident reporting requirements and coordinate with clinical and regional teams to ensure timely resolution.
• Support monthly and quarterly compliance audits, documentation reviews, and continuous quality improvement initiatives.
• Organize compliance data and prepare monthly reports for Regional Directors, including updates to regional dashboards.
• Partner with regional leadership and clinical teams to address documentation concerns, compliance-related tasks, and opportunities for improvement.
• Assist the Training Department with compliance-related training updates and resources across all regions.
• Support the development, review, and revision of organizational policies and procedures.
• Help communicate policy updates and compliance expectations through team meetings, staff emails, and other internal communication channels.
• Assist with external payor audits, including preparing documentation, gathering requested information, and supporting ad hoc reporting needs.
• Monitor compliance trends and recurring documentation concerns to help identify opportunities for process improvement.
• Collaborate with Compliance, Clinical Operations, Training, and regional leadership to support consistent compliance practices across the organization.
• Maintain confidentiality and exercise professional judgment when handling sensitive employee, client, and organizational information.
• Perform additional duties and compliance-related projects as assigned.

What's required from you?

• High school diploma or associate degree.
• Minimum of 1 year of related professional experience providing ABA services to children with autism spectrum disorder and/or other developmental disabilities in a multidisciplinary team setting.
• Strong critical thinking and analytical skills, including the ability to review incidents, gather relevant information, and accurately document witness statements.
• Excellent organizational skills with the ability to manage multiple reports, deadlines, and follow-up activities.
• Ability to recognize sensitive or time-sensitive situations and determine when escalation is appropriate.
• Strong written and verbal communication skills, including the ability to communicate professionally with clinical teams, regional leadership, and other stakeholders.
• Proficiency with Microsoft Office, particularly Word and Excel, including the ability to review, analyze, and interpret documents and reports.
• Experience with CentralReach preferred.
• Knowledge of content development, instructional design, adult learning, and experiential learning strongly preferred.
• Ability to interpret and implement organizational policies, procedures, and applicable regulations.
• Strong attention to detail and commitment to maintaining accurate, complete, and confidential records.
• Ability to exercise confidentiality, discretion, and sound professional judgment.
• Ability to work effectively with ethnically, linguistically, culturally, and economically diverse populations.
• Ability to obtain criminal record clearance through the Department of Justice.
• Ability to work remotely while maintaining a consistent schedule of 8:00 AM–5:00 PM Pacific Time, Monday through Friday.
• Reliable transportation required. A valid driver's license, current auto insurance, and an acceptable driving record in accordance with CSD/NIAC standards are required.

Physical Requirements

Physical requirements may include, but are not limited to:

• Constant visual stimulation, including close and distance vision, reading, and computer work.
• Constant sitting with frequent movement in and out of a chair.
• Constant use of the telephone, including speaking and listening.
• Frequent typing, computer use, and document handling.
• Frequent use of office equipment, including copiers and scanners.
• Occasional walking throughout the building.
• Occasional bending, reaching, stooping, and pulling.
• Occasional lifting, carrying, or moving items up to 20 pounds.
• Occasional driving to various work locations as needed.

Benefits & Perks

You will have an opportunity to grow your career in this purpose-filled industry where you can see results every day. Benefits may include:

• Competitive, market-based pay
• Paid time off (PTO)
• 401(k)
• CSD-issued devices
• Free college or tuition reimbursement through our Dreams Come True program
• Opportunities for professional development and career growth

About Our TRUE Values

Transparency in the work that we do and the actions we take to achieve our mission. There are no hidden agendas or motives at Center for Social Dynamics. We recognize and value each family's unique cultures, values, and generational dynamics.

Understanding through tolerance, cooperation, and empathy in the pursuit of our mission. We never lose sight of who we are, the people we serve, and our purpose and meaning.

Respect for all and the value that everyone brings toward accomplishing our mission. No one at CSD is worth more or less, and together we are greater than the sum of our parts.

Excellence in our drive, passion, and commitment to our mission. CSD will always do what it takes to deliver the best, leave no one behind, and champion our cause.

Equal Employment Opportunity

CSD is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. #Li-Remote

About Us

At Center for Social Dynamics (CSD), we believe that every child deserves a chance to shine. We're a passionate team on a mission to open up a world of possibilities for individuals with autism and other developmental needs—through science, compassion, and a whole lot of heart.

From our very first session to each milestone we celebrate, we bring the power of play, connection, and evidence-based care to every moment. With services that are as unique as the individuals we support, we meet kids where they are—at home, in schools, and in communities—and guide them on a path toward growth.

We live our TRUE values—Transparency, Respect, Understanding, and Excellence—in everything we do. As a fast-growing leader in the field, we're known for our vibrant culture, hands-on training, and career pathways that help you grow just as much as those we serve.

At CSD, we don’t just change lives—we light them up.

About Our Values

• Transparency in the work that we do and the actions we take to achieve our mission. There are no hidden agendas or motives at Center for Social Dynamics. Each family’s unique cultures, values, and generational dynamics.

• Understanding through tolerance, cooperation, and empathy in the pursuit of our mission. We never lose sight of who we are, the people we serve, and our purpose and meaning.

• Respect for all and the value that everyone brings towards accomplishing our mission. No one at CSD is worth more or less, and together we are greater than the sum of our parts.

• Excellence in our drive, passion, and commitment to our mission. CSD will always do what it takes to deliver the best, leave no one behind, and champion our cause.

CSD is a proud equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Physical requirements may include but is not limited to:

• Constant visual stimulation, including close vision, distance vision, reading, computer work

• Constant sitting; frequent up and down out of chair

• Constant use of telephone, speaking, listening

• Constant document handling, use of copier and fax machine, filing

• Frequent typing, use of computer

• Occasional walking around building

• Occasional bending, reaching, stooping, pulling

• Occasional lifting, carrying, moving of items up to 20 pounds

• Occasional walking to, bending to enter, sitting and using upper and lower limbs to drive car