Operations Program Associate

Weight Watchers is the global leader in science-backed weight management, offering an integrated support system built for the GLP-1 era that combines scientific expertise, medication, cutting-edge technology, and human connection. With more than 60 years of experience, Weight Watchers is the most studied commercial weight management program in the world, delivered through its No. 1 U.S. doctor-recommended weight-loss program. Its holistic, personalized approach also includes U.S.-based clinical interventions and access to GLP-1 medications when clinically appropriate, and a global network of coaches and community support. Since 1963, the company has led with science to deliver its members the personalized support they need to reach and sustain their goals. Members can access these solutions directly, or through Weight Watchers for Business’ full-spectrum platform for employers, health plans, and payers. In a landscape crowded with contradictory advice, isolating apps, and one-size-fits-all solutions, Weight Watchers offers a proven path forward that is rooted in research, grounded in empathy and designed to help every member feel better in their body and live a longer, healthier life.

ABOUT THE TEAM

WeightWatchers for Business, the enterprise facing brand of WeightWatchers, delivers the value of WeightWatchers directly to employers and health plans. Our programs offer all of the benefits of WeightWatchers, packaged as population health benefits. The solution starts with WeightWatchers’s award winning app and provides access to various levels of coaching while providing state-of-the-art integration, reporting and marketing support to enterprises.

WHAT YOU'LL DO

The Operations Program Associate is responsible for overseeing partner programs inclusive of  managing cross-functional implementations, and ensuring successful implementation of system integrations, processes, operational solutions and post launch services. This role acts as the central liaison between partners, technical teams, operations,  marketing, leadership and other matrix partners to coordinate timelines, manage deliverables, and drive initiatives from initiation through completion.  Post implementation operational management is also essential to this role.  

The ideal candidate combines strong external facing presence and strong implementation management skills with experience coordinating technical integrations, partner onboarding, and operational execution in a fast-paced  environment.

Key Responsibilities

Implementation  Management

• Lead multiple implementations simultaneously from planning through execution and post-launch support; external and internal implementations
• Develop execution plans, timelines, milestones, and implementation strategies
• Monitor implementation progress, risks, dependencies, and deliverables
• Facilitate implementation meetings and provide regular status updates to stakeholders
• Ensure implementations are completed on time, within scope, and aligned with business objectives

Integration Implementations

• Coordinate system integrations between clients/partners, vendors, and internal platforms
• Serve as the primary point of contact for integration-related communication internally and externally 
• Gather and document business and technical requirements where appropriate
• Collaborate with technical teams on data mapping, testing, troubleshooting, and deployment
• Craft client and member use cases to support and test the integration model/s

Client/Partner & Stakeholder Management

• Build and maintain strong relationships with clients/partners and internal stakeholders
• Manage implementation expectations and communicate project updates proactively
• Partner with matrix teams across the organization (i.e. Commercial, Operations, Product, IT, Finance, Marketing and Customer Success teams)
• Address operational escalations and drive issue resolution effectively

Process & Operational Improvement

• Identify opportunities to improve workflows, implementation processes, and communication
• Create and maintain SOPs, initiative  documentation, and integration guides
• Support operational scalability through process standardization
• Track KPIs related to project delivery, client satisfaction, and integration performance

WHO YOU ARE

• Bachelor’s degree in Business, Information Systems, Operations, or related field preferred
• 3–5+ years of experience in project management, implementation, integrations, or operations
• Experience managing  client implementations and system integrations
• Strong understanding of project management methodologies and lifecycle management
• Excellent organizational, analytical, and communication skills
• Ability to manage competing priorities in a fast-paced environment
• Experience with CRM, ERP, or project management platforms such as HubSpot, Jira,  or Smartsheet preferred
• Familiarity with APIs, data mapping, EDI, or system connectivity concepts is a plus

Base salary may vary depending on, but not limited to: skills, experience, and location.  This role is also eligible for a comprehensive benefits package and annual bonus program.

US Pay Range$70,000—$80,000 USD

At WeightWatchers, our mission is to build a worldwide community connected by healthy habits. If that resonates with you, then we would love to talk. WeightWatchers values developing community within our employee population as well.  We have a hybrid work environment to allow our employees to find the right work-life balance. 

At WW, cultivating a diverse and inclusive workplace is a priority. We are committed as individuals, as an organization, and as fellow humans to advocate for and support our employees, our members, and our communities. We are proud to be an equal opportunity employer and do not discriminate on the basis of sex, race, color, creed, national origin, marital status, age, religion, sexual orientation, gender identity, gender expression, veteran status, or disability.

By agreeing to participate in our process, you agree that any information we collect is subject to our Privacy Policy.

Maryland Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment, or continued employment, that an individual submit to or take a polygraph examination or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100. Massachusetts  It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
  WeightWatchers complies with all applicable Rhode Island Workers' Compensation laws (Chapters 29-38 of the R.I. General Laws).  Eligible employees are covered by worker's compensation insurance for work-related injuries or illness.  

RECRUITMENT SECURITY & FRAUD PREVENTION

At WeightWatchers, we prioritize the security of our candidates. To ensure you are communicating with a legitimate representative of our team, please keep the following security standards in mind:

• Verified Email Domain: All official correspondence from our recruiting team will originate from an @ww.com email address. 
• Live Engagement: Our hiring process requires live interaction. We do not conduct interviews or extend employment offers solely through text message, chat apps, or automated email-only exchanges.
• Financial Integrity: WeightWatchers will never ask for any form of payment from a candidate. We will never send you a check with instructions to purchase equipment or "start-up kits" on our behalf.
• Secure Data Collection: Sensitive personal information (such as banking or identity tax info) is only requested through our official, secure onboarding portal after a formal offer has been extended, never during the interview phase.

Stay Vigilant: If you are contacted by someone claiming to represent WeightWatchers and the process deviates from these standards, please do not share any personal information. You can verify any open position by visiting our official careers page at https://job-boards.greenhouse.io/ww