Client Success Consultant

Weight Watchers is the global leader in science-backed weight management, offering an integrated support system built for the GLP-1 era that combines scientific expertise, medication, cutting-edge technology, and human connection. With more than 60 years of experience, Weight Watchers is the most studied commercial weight management program in the world, delivered through its No. 1 U.S. doctor-recommended weight-loss program. Its holistic, personalized approach also includes U.S.-based clinical interventions and access to GLP-1 medications when clinically appropriate, and a global network of coaches and community support. Since 1963, the company has led with science to deliver its members the personalized support they need to reach and sustain their goals. Members can access these solutions directly, or through Weight Watchers for Business’ full-spectrum platform for employers, health plans, and payers. In a landscape crowded with contradictory advice, isolating apps, and one-size-fits-all solutions, Weight Watchers offers a proven path forward that is rooted in research, grounded in empathy and designed to help every member feel better in their body and live a longer, healthier life.

ABOUT THE TEAM

WeightWatchers for Business, the enterprise facing brand of WeightWatchers, delivers the value of WeightWatchers directly to employers and health plans. Our programs offer all of the benefits of WeightWatchers, packaged as population health benefits. The solution starts with WeightWatchers’s award winning app and provides access to various levels of coaching while providing state-of-the-art integration, reporting and marketing support to enterprises.

WHAT YOU'LL DO

The Client Success Consultant (CS Consultant) will play a critical role supporting marketing, reporting, and other project management efforts across the Client Success team. As a utility player on the team, the CS Consultant will work closely with Client Success Managers (CSM) to support key accounts and completion of deliverables.. The CS Consultant will serve as an operational and administrative backbone to the CS team during a critical growth and retention period.

This role will partner with each CSM and internal stakeholders including strategy, sales, operations and marketing to inform and assist the success of accounts. This work includes, but is not limited to, creating customized marketing asset packets to support client marketing strategies, developing high-quality annual reporting presentations showcasing program value, and ensuring CRM account information is current and complete. 

This Client Success Consultant will proactively engage with CS team members to provide client support. This  role demands strong organization and prioritization skills, effective and timely communication, and attention to detail.

This role will report to the VP of Client Success. 

Key Responsibilities:

• Serve as an additional support person for the growth objectives of key accounts for Client Success Managers (account owners) based on fluctuating priorities. 
• Aggregate client results/reporting and support creation of client-facing presentations; primary focus on key annual and quarterly review reporting. 
• Partner with CS SME and Data Analytics on enhanced reporting initiatives
• Assist in ad hoc initiatives across the book of business as appropriate, including support of new client launches or relaunches. 
• Assist with internal coordination to achieve issue resolution and general client support

WHO YOU ARE

• Bachelor’s Degree
• 1-3 years related experience (marketing, sales, client success, project management, wellness industry) 
• Proactive self-starter with the ability to drive towards business goals under limited supervision 
• Strong organizational skills with the ability to work in a deadline-driven environment
• Strong desire for process documentation and improvement 
• Highly collaborative with the ability to build relationships with internal and external partners
• Excellent time management skills including planning, prioritizing, logistics, and scheduling
• Excellent written and verbal communication skills
• Ability to work in a high-paced, dispersed workforce environment
• Experience working with Google Suite and other tools such as Hubspot, Looker, Jira preferred

This is a temporary role through June 2027

Base pay may vary depending on, but not limited to: skills, experience, and location.   US Pay Range  $20-$25/HR 

At WeightWatchers, our mission is to build a worldwide community connected by healthy habits. If that resonates with you, then we would love to talk. WeightWatchers values developing community within our employee population as well.  We have a hybrid work environment to allow our employees to find the right work-life balance. 

At WW, cultivating a diverse and inclusive workplace is a priority. We are committed as individuals, as an organization, and as fellow humans to advocate for and support our employees, our members, and our communities. We are proud to be an equal opportunity employer and do not discriminate on the basis of sex, race, color, creed, national origin, marital status, age, religion, sexual orientation, gender identity, gender expression, veteran status, or disability.

By agreeing to participate in our process, you agree that any information we collect is subject to our Privacy Policy.

Maryland Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment, or continued employment, that an individual submit to or take a polygraph examination or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100. Massachusetts  It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
  WeightWatchers complies with all applicable Rhode Island Workers' Compensation laws (Chapters 29-38 of the R.I. General Laws).  Eligible employees are covered by worker's compensation insurance for work-related injuries or illness.  

RECRUITMENT SECURITY & FRAUD PREVENTION

At WeightWatchers, we prioritize the security of our candidates. To ensure you are communicating with a legitimate representative of our team, please keep the following security standards in mind:

• Verified Email Domain: All official correspondence from our recruiting team will originate from an @ww.com email address. 
• Live Engagement: Our hiring process requires live interaction. We do not conduct interviews or extend employment offers solely through text message, chat apps, or automated email-only exchanges.
• Financial Integrity: WeightWatchers will never ask for any form of payment from a candidate. We will never send you a check with instructions to purchase equipment or "start-up kits" on our behalf.
• Secure Data Collection: Sensitive personal information (such as banking or identity tax info) is only requested through our official, secure onboarding portal after a formal offer has been extended, never during the interview phase.

Stay Vigilant: If you are contacted by someone claiming to represent WeightWatchers and the process deviates from these standards, please do not share any personal information. You can verify any open position by visiting our official careers page at https://job-boards.greenhouse.io/ww