SUMMARY
We are seeking a highly organized and
detail-oriented IT Dispatch & Procurement Coordinator to support our
daily IT operations. The ideal candidate will possess excellent communication
skills, strong attention to detail, and the ability to manage multiple
responsibilities independently in a fast-paced environment.
We are looking for a dependable, proactive
individual who takes ownership of their responsibilities, follows through on
tasks, and ensures nothing falls through the cracks.
RESPONSIBILITIES
IT Dispatch & Ticket Management
- Answer client calls, monitor
incoming emails, create support tickets, and dispatch requests to the
appropriate technicians.
- Prioritize and assign tickets
based on urgency, technician availability, expertise, and workload.
- Monitor ticket queues, follow
up on outstanding requests, and ensure timely ticket assignment.
- Coordinate technician
schedules, onsite visits, and availability.
- Perform basic IT administrative
tasks, including password resets and account unlocks.
- Assist with ticket escalations,
outage coordination, and client communications.
Procurement & Inventory Management
- Manage hardware, software, and
licensing requests from initial intake through purchasing and delivery.
- Prepare quotes, create sales
opportunities and purchase orders, and obtain necessary approvals.
- Research products, compare
vendor pricing, and coordinate purchasing, bid requests, and deal
registrations.
- Manage vendor relationships,
track shipments, and follow up on outstanding orders.
- Maintain accurate product
catalogs, including monthly pricing updates and product availability.
- Monitor inventory levels,
coordinate equipment receiving, and notify management of stock shortages.
- Maintain accurate procurement
and inventory records in ConnectWise.
Administrative Responsibilities
- Manage recurring daily, weekly,
and monthly operational tasks.
- Maintain accurate documentation
and follow established procedures.
- Proactively follow up on
pending requests, deadlines, and outstanding items.
QUALIFICATIONS
- Minimum 5 years of experience
in a global IT dispatch and customer-facing/customer service role within a
global IT environment.
- Relevant experience in IT
procurement is a strong advantage, particularly purchasing or coordinating
IT-related products and requirements.
- Strong and excellent written
and verbal communication skills.
- Excellent organizational skills
and strong attention to detail.
- Ability to multitask,
prioritize, and work independently.
- Strong time management skills
and ability to track numerous tasks and deadlines.
- Comfortable with technology and
learning new software.
- Experience with MSP tools such
as ConnectWise is a plus.
- Experience working within a
structured IT system is required.
JOB
REQUIREMENTS
- Should be willing to accept a
long-term work-from-home arrangement.
- Should be amenable to a night
shift schedule, following the US time zone.
- Willing and open to rendering overtime work as needed.
