IT Associate

ABOUT NEW ENERGY NEXUS

New Energy Nexus (NEX) is an international NGO that supports climate solutions and builds a more equitable clean energy economy. Our laser focus is on clean energy entrepreneurs: providing them with funds, accelerators, and networks to thrive. They are our main audience and our agent of change.

We started in California in 2004 and now operate across China, India, Southeast Asia, East and West Africa, and Australia. We have leveraged US$5.4 billion in investment and supported more than 11,000 entrepreneurs.

ABOUT THE ROLE & OPPORTUNITY

NEX is looking for an IT Associate to support our global team’s day-to-day IT operations, with a particular focus on employees working across the Eastern Hemisphere.

This role combines hands-on technical support, IT systems administration, and operational coordination. You will help ensure that employees have reliable access to the technology, systems, and tools they need while maintaining secure, efficient, and well-documented IT processes.

Beyond resolving technical issues, we’re looking for someone who takes ownership of their work, communicates clearly, follows through on commitments, and proactively identifies opportunities to improve IT operations.

The ideal candidate is comfortable working independently in a remote, international environment and can balance technical troubleshooting with strong organization, attention to detail, and process management.

ROLES AND RESPONSIBILITIES

IT Help Desk and Technical Support

• Serve as a primary point of contact for IT support requests across NEX, with a focus on employees in the Eastern Hemisphere.
• Provide timely technical assistance and troubleshooting for hardware, software, operating systems, and collaboration tools.
• Manage IT support requests through established channels, ensuring issues are properly documented, tracked, resolved, and closed.
• Communicate clearly with employees regarding issue status, expected resolution times, and next steps.
• Identify recurring technical issues and recommend practical solutions to improve the employee experience.

IT Systems and SaaS Administration

• Administer and maintain business applications and collaboration platforms, including Google Workspace, Slack, Asana, Zoom, Dropbox, and other assigned systems.
• Manage user accounts, access permissions, software licenses, and system configurations.
• Conduct regular user access reviews and audits to maintain accurate and secure system access.
• Support business-critical IT activities, system improvements, and technical troubleshooting with minimal supervision.
• Work with internal stakeholders to identify system requirements, resolve technical issues, and implement approved improvements.

IT Onboarding and Offboarding

• Coordinate and execute IT onboarding and offboarding activities through established workflows.
• Ensure timely provisioning, modification, and deactivation of employee and contractor system access.
• Maintain accurate records of user accounts, permissions, assigned equipment, and completed IT tasks.
• Coordinate with HR and relevant teams to ensure onboarding and offboarding requirements are completed accurately and on schedule.

IT Asset and Equipment Management

• Support the procurement, configuration, deployment, maintenance, and decommissioning of employee IT equipment.
• Troubleshoot hardware and software issues involving macOS and Windows devices.
• Maintain accurate IT asset records and coordinate equipment requirements with employees, managers, and service providers.

IT Operations, Documentation, and Process Improvement

• Track and manage IT tasks, projects, deadlines, and follow-ups using Asana or similar project management tools.
• Maintain accurate IT documentation, standard operating procedures, troubleshooting guides, and system records.
• Proactively identify operational gaps, potential risks, and opportunities for process improvement.
• Implement routine IT tasks and approved improvements in accordance with established procedures.
• Escalate issues requiring management approval or additional technical expertise.
• Support the IT Manager and organizational leadership in implementing IT policies, security practices, and operational improvements.
• Research emerging technologies and contribute recommendations relevant to NEX’s operational needs.

Requirements

QUALIFICATIONS AND EXPERIENCE

Required Qualifications

• At least 1 - 2 years of relevant experience in IT support, help desk operations, IT administration, or a related technical support role. Practical experience in IT support, help desk operations, IT administration, or a related technical support role.
• Hands-on experience troubleshooting and supporting macOS and Windows operating systems.
• Experience administering cloud-based productivity and collaboration tools, particularly Google Workspace, Slack, Asana, Zoom, or similar platforms.
• Working knowledge of SaaS administration, including user provisioning, access management, software licensing, and account maintenance.
• Familiarity with IT onboarding and offboarding processes, including account creation, access modifications, and account deactivation.
• Experience supporting end-user devices, including equipment setup, troubleshooting, maintenance, and lifecycle management.
• Strong organizational skills, with the ability to manage multiple requests, tasks, and deadlines simultaneously.
• Strong written and verbal communication skills, including the ability to explain technical issues clearly to nontechnical colleagues.
• Ability to work independently and collaborate effectively with colleagues across different countries and time zones.

Preferred Qualifications

• Experience supporting IT operations in a remote, distributed, or international organization.
• Familiarity with IT service management practices, help desk ticketing systems, or structured IT request workflows.
• Experience maintaining technical documentation, standard operating procedures, and IT asset inventories.
• Familiarity with information security, data privacy, access controls, and user access audits.
• Understanding of AI security and data management, including the responsible use of AI tools with organizational data.
• Experience coordinating small IT projects or implementing improvements to existing systems and workflows.

KEY COMPETENCIES

• Ownership and Accountability: Takes responsibility for assigned tasks and follows through until completion, ensuring work is accurate and delivered on time.
• Proactive Communication: Provides timely updates, communicates challenges clearly, and raises potential issues before they become problems.
• Attention to Detail: Verifies information, checks work for accuracy, and exercises care when handling system access, configurations, and sensitive information.
• Critical Thinking and Problem-Solving: Investigates issues systematically, validates assumptions, and identifies practical solutions.
• Organization and Prioritization: Manages competing requests and deadlines effectively while maintaining clear records and documentation.
• Process Discipline: Follows established procedures, understands approval requirements, and recommends improvements through appropriate channels.
• Collaboration and Adaptability: Works effectively with colleagues from different teams, cultures, and time zones while remaining open to feedback and continuous learning.

WORKING ARRANGEMENTS

• This is a full-time, remote employee position based in the Philippines.
• The role reports directly to the IT Manager, with strategic direction from the Chief Operating Officer.
• The employee will follow Philippine working hours.
• As the role supports NEX employees globally, occasional coordination with colleagues in other time zones may be required. Any adjustments to the regular work schedule will be coordinated in advance with the IT Manager.
• Daily work, IT requests, and task coordination are managed primarily through Asana, Slack, and other NEX collaboration platforms..

Benefits

TO APPLY, TIMELINE, AND PROCESS

All qualified candidates are encouraged to apply as soon as possible

• Submit your resume, cover letter  and responses to our application questions. 
• Click the “APPLY FOR THIS JOB” button to begin your application.
• Applications will be accepted on a rolling basis until filled.

New Energy Nexus is an equal employment opportunity employer and does not discriminate against applicants or employees because of race, color, religion, national origin, sex, age, citizenship status, disability status, genetic information, sexual orientation, or gender identity or expression of an otherwise qualified individual, or membership in any other class protected by applicable law. New Energy Nexus hires and promotes individuals on the basis of their qualifications for the job to be filled. We strongly encourage diverse applicants to apply.