Claims Resolution Adjuster - Remote - MST/PST

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

As a Claims Resolution Adjuster, your focus will be investigating automobile accidents involving bodily injury. In this role, you will assess coverage, liability, and damages while providing exceptional customer service. You will communicate with customers through voice calls, email, and text messages, and use innovative platforms and tools to negotiate fair injury settlements with all parties involved.

Candidates for this role must reside in the Pacific or Mountain time zones. This position is not available to residents of California, Washington, Alaska, Hawaii and Puerto Rico.

At Allstate, responsibilities may vary from day to day. We are looking for adaptable professionals who thrive in a dynamic environment, bring care and sound judgment to each claim, and are excited to make an impact.

• The Customer Service Expert – You’ll support customers by caring, empowering, and restoring throughout the claims process. You will do this by being compassionate, clear, and a committed partner in each Casualty claim. You lead with empathy, always.

• The Investigator – You’ll confidently and independently investigate casualty claims by performing detailed reviews of damage and interpreting policies to determine coverage.

• The Effective Communicator – You’ll use phone, email, and sometimes video chat to help customers through a fast, fair, and easy claims process. You’ll also tailor your approach to claim handling by honoring the customer’s communication preferences and keeping them updated on claim progress.

• The Negotiator – You will evaluate and negotiate claim settlements with customers, vendors, third-party carriers, and claimants in accordance with legal and business standards. You will incorporate tactics for handling challenging and complex situations.

• The Problem Solver – You’ll use multiple tools to get the job done in a fast-paced environment, including estimating tools, job aids, and additional settlement platforms, while applying strong critical thinking skills.

• The Recorder – You’ll help protect the company financially by following applicable policies and keeping a clear record of your work in the claims system. You’ll ensure timely and accurate documentation is completed as you work on each claim.

Preferred Qualifications 

• 2+ years of claims experience, specifically with casualty bodily injury claims.

• Claims investigation and negotiation experience preferred.

• Experience with liability investigations, coverage investigations, property damage coverage, method of inspection, rental, and liability resolution preferred.
• Strong phone communication skills, with the ability to build rapport and assess claims accurately.

• Strong critical thinking and problem-solving skills, with the ability to evaluate and negotiate injury claims successfully.

Work Location

This position is a remote home-based role. Your home office does not need to be near an Allstate office, but it does need to be in the United States within one of the listed time zones above.

When you work from home full time, you’ll need:

• A dedicated workspace in your residence that is private and free from distractions.
• A minimum internet bandwidth of 50 MB down/5 MB up.
• Appropriate work surface and seating.

What will Allstate provide?

• A technology bundle that includes all equipment needed to perform your work from home (laptop, monitors, headset, keyboard, mouse).
• Connectivity reimbursement of $80 per month to offset some of the cost of internet.

Work Schedule 

• 8-hour shift Mon-Fri | 8:00am - 4:30pm with potential Saturday duty rotation. 

Licensing Requirements 

• You may be required to obtain an adjuster and/or appraiser license as a condition of employment. 

• If required, licensing may include an additional Department of Insurance background check and must be completed within 60 days of hire. 

• If you currently hold an active insurance license, you must terminate all existing appointments before onboarding and must not hold any outside appointments during employment. 

• If you are seeking an adjuster role and hold a resident producer license, you must formally surrender that license when instructed by the licensing team. 

• The Hiring Manager and Centralized Licensing team will provide support if licensing is required. By proceeding with the application process, applicants acknowledge and agree to comply with these licensing requirements. 

Sign-On Bonus Information

• Candidates with the active license(s) required for this role may be eligible for a $1,000 Licensing Sign-On Bonus. 
• Eligible licenses may include a Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License. 
• Current employees and candidates previously employed by Allstate or its family of companies are not eligible for this sign-on bonus. 

Allstate Benefits 

• Day 1 benefits, including time off, healthcare, retirement, and more. 

• Competitive pay, plus support for ongoing development and career advancement. 

• Time off programs and resources that support work/life balance. 

• Initial and ongoing training to help you succeed in the role. 

• Additional benefits may include 401(k)/pension, education reimbursement, and programs that support life outside of work. Visit www.allstategoodlife.com to learn more. 

Please Note: 

• In our virtual environment, employees are expected to be on camera and actively participate during online meetings and training sessions. 

• This job description is not intended to include a complete list of all duties and responsibilities. Employees may be asked to perform other related duties as assigned. 

• Regular, predictable attendance is an essential function of this role.

#LI-AS2

Skills

Business Communications, Casualty Insurance, Critical Thinking, Fraud Investigations, Information Collection, Time Management

Compensation

Compensation offered for this role is 20.77 - 32.67 per hour and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.

To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.

To help create a more personal and engaging experience, we ask that you join with your camera on if your interview is virtual. Please also have a Valid Photo Identification available at the start of your interview.  If you require any accommodations or have questions ahead of your interview please reach out to your recruiter.

Note: Internal candidates are only asked to join on video; a Valid Photo Identification is not needed for the interview.