Patient Access Specialist III #Full Time #Remote

Top Healthcare Provider Network

The 61st Street Service Corporation, provides administrative and clinical support staff for ColumbiaDoctors. This position will support ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast. ColumbiaDoctors’ practices comprise an experienced group of more than 2,800 physicians, surgeons, dentists, and nurses, offering more than 240 specialties and subspecialties.

Job Summary:

The Patient Access Specialist III provides support to the Columbia West Campus sphere that is part of a system wide access center managing large volumes of inquiries and requests from patients and customers for access/assistance in scheduling diagnostic services, physician referral/appointments, and general information on ColumbiaDoctors. The Patient Access Specialist III is a lead role that supports, guides and mentors Patient Access Specialists and serves at the heart of the contact center acting as the front door to patient care.

Job Responsibilities:

• Greets patients and answer telephone calls.
• Schedule appointment requests.
• Communicate insurance participation, financial responsibility and time of service policy.
• Obtain insurance/demographic information and ensure all obtained information is registered in EPIC.
• Perform real-time insurance verification and inform patient of insurance requirements for services provided.
• Collect pre-registration information to address outstanding Epic work queue accounts.
• Perform outbound calls to perform Epic referral scheduling.
• Provide support and back-up coverage as needed.
• General faxing, filing, and mail sorting.
• Perform other related duties as assigned.
• Resolve escalated insurance related cases and escalate issue for resolution when appropriate. Conduct investigations, collect information and document issues.
• Facilitate team discussions about complex patient scheduling needs. Communicate with management team and care providers to resolve scheduling issues.
• Train/coach new and established Patient Access Specialists on scheduling protocols.
• Identify Specialists that need additional coaching or training.
• Assist management with day-to-day activities relating to process problems/changes, inter-department communication receiving of feedback, and adjusting workflow.
• Identify opportunities to improve processes and make recommendations to management.
• Work on escalated cases with higher complexity as assigned.

Job Qualifications:

• High School Diploma or the equivalent required.
• Minimum of 5 years of relevant experience including proficiency in medical terminology. The incumbent must demonstrate a strong proficiency in a wide range of scheduling complexity and related workflows.
• Advanced customer service skills and problem assessment.
• Ability and/or past experience in leading and influencing teams and/or team building skills.
• Intermediate proficiency of Microsoft Office (Word & Excel) or similar software is required.
• Associate's Degree or higher preferred.
• Prior high volume customer service experience in a call center environment is preferred.
• Bilingual (English/Spanish) a plus

Hourly Rate Ranges: $31.37 - $36.65

Note: Our salary offers will fall within these ranges based on a variety of factors, including but not limited to experience, skill set, training and education.

61st Street Service Corporation

At 61st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle.

We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal, state, and local civil rights laws.