Data Processor, Long-Term Care Incidents (part-time)

Who We Are:

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com.

What You'll Do:

In the role of Data Processor, you will be responsible for entering protected health information, which is confidential and sensitive, into the company’s proprietary software system, ERMA. This includes processing client data related to accidents or related resident incidents occurring within senior living communities and assessing the level of risk associated with each incident based on company protocols. You will be expected to meet a minimum hourly volume of incident entries while ensuring that all information is captured completely and accurately. A strong attention to detail is required to input data, identify errors and maintain a high standard of data integrity. Excellent data entry, organization, and effective time management skills are essential. We will train on systems and protocols.

Success in this role includes managing varying workloads while staying organized and meeting time-sensitive deliverables. You should have some corporate work experience or related business education or training.

This is a long-term, part-time remote role. This group handles incident reporting seven days a week. You will have the flexibility to define your work schedule and days, averaging 15-30 hours per week. You should be able to meet the minimum weekly hours and accommodate the maximum based on business needs. 

Essential Duties and Responsibilities:

• Enter confidential and protected health information (PHI) related to resident incidents into the company’s proprietary ERMA system with a high degree of accuracy and completeness.
• Review incident details and apply established company protocols to assess and document risk levels consistently.
• Meet or exceed required hourly production standards while maintaining strict accuracy and data quality expectations.
• Perform quality review of incident entries to identify errors, omissions, or inconsistencies and correct them promptly.
• Maintain data integrity by ensuring all records are complete, properly categorized, and aligned with internal guidelines.
• Communicate clearly and professionally with internal teams to resolve missing, unclear, or incomplete information as needed.
• Adhere to confidentiality, privacy, and security standards when handling sensitive health information.
• Successfully self‑manage time and workload in a remote work environment while consistently meeting performance expectations.
• Assist with additional job‑related duties, audits, or special projects as assigned.
• You must maintain a private workspace to secure company equipment and correspondence; maintain high-speed internet, be present and responsive online and minimize personal interruptions during your work shift

Experience and Qualifications:

• Ideal candidates will have administrative/clerical and customer service and data input experience
• HS Diploma or GED required: additional education/training preferred
• Proficiency in MS Office suite and client management systems highly preferred
• Proficiency in Excel highly preferred
• Good written and verbal communication skills
• Self-confident to make sound independent decisions
• Ability to successfully interact with diverse collaborators
• Be a team player and be adaptive to mentoring and continual learning
• Solid analytical and problem-solving skills
• Strong emphasis on attention to detail and priority management

What We Offer:

Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is up to $16 per hour. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. Part-time employees are not eligible for company-sponsored benefits.

NFP and You... Better Together!

NFP is an inclusive Equal Employment Opportunity employer.