Senior Travel Consultant

Shape what's next with BCD

Senior Travel Consultant

Full time, Colombo, Sri Lanka

As a Senior Travel Consultant, you are the face of our company. You’ll communicate and respond to requests for current and new clients, helping them travel smart and achieve more. Do you communicate effortlessly and have customer service at heart? – Read on! 

As a Senior Travel Consultant, you will 

• Search and confirm travel reservations for the customer
• Strong understanding of a client travel policy and can consistently provide consultation to the customer 
• Fulfill all requests regarding necessary regulations (DOT, TSA, passports, visas, etc.)
• Provide the client with the required industry information, such as low fares, exchange costs, and penalties
• Seek opportunities to review operational processes and commercial relationships with client to provide suggestions for improvement
• Maintain, actively communicate, and seek expansion of current knowledge of the state of the various travel industries supported 

About you 

• Proven experience in handling airline ticketing and reservation inquiries and transactions
• Proficient in GDS systems (e.g., Sabre, Amadeus, Galileo) for booking and itinerary management
• Strong verbal and written communication skills in English
• Solid understanding of travel industry policies, procedures, and operational processes
• Exceptional customer service and interpersonal skills
• Experience in managing an offshore customer base is a strong advantage 

Why you’ll love working here 
Join a global industry leader where curiosity drives innovation, growth is continuous, and every voice matters. At BCD, you'll have the freedom to make an impact, the support to develop your potential, and the opportunity to help shape the future of travel. 

Meet BCD 
 
BCD Travel creates connections that move people and ideas forward. Through open technology and trusted human expertise, we help companies and people navigate change, simplify complexity and make confident decisions about how and when they travel. Our intuitive digital experiences for every stakeholder power journeys that fuel success and drive progress. With 15,000+ dedicated team members serving clients in 170+ countries, BCD is shaping a more sustainable future for business travel. Industry-leading meetings and events management and a global consultancy complete our suite of solutions and services. In 2025, BCD achieved $24.4 billion in sales. For more information, visit www.bcdtravel.com.   
 

Get to know us by exploring our career site and checking out our social media:

• Career site BCD 

• https://www.linkedin.com/company/bcd-travel/ 

• https://www.instagram.com/bcdtravel/ 

• https://www.bcdtravel.com/blog/ 

What’s in it for you 

• Flexible working hours and work-from-home or remote opportunities 

• Opportunities to grow your skillset and career 

• Work at the forefront of travel technology and help shape the future of business travel 

• Generous vacation days so you can rest and recharge 

• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools 

• Travel industry professional perks and discounts 

• An inclusive work environment where diversity is celebrated 

• Work From Anywhere opportunity for 60 days per year 
   

Ready to shape what’s next? Apply now! 
 
We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply. 
 
We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com. 

#LI-Onsite

#LI-FB1