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Travel customer representative/REMOTE

ETS

Role overview

Qualifications

  • Excellent verbal and written communication skills
  • Strong customer service experience (preferably in travel or hospitality)
  • Organized, dependable, and proactive with a high attention to detail
  • Comfortable with technology and quick to learn booking platforms and systems

Responsibilities

  • Respond promptly and professionally to client inquiries via email, phone, and messaging platforms
  • Assist with travel bookings, changes, cancellations, and special requests
  • Provide accurate information about destinations, travel documents, and agency policies
  • Follow up with clients to confirm trip details and satisfaction

Key facts

Hard skills

Other skills

  • Customer Service
  • Detail Oriented
  • Problem Solving
  • Communication
  • Reliability
  • Empathy

About the company

ETS logo

ETS

ETS is a global education and talent solutions organization, enabling lifelong learners to be future ready. We advance the science of measurement to build the benchmarks for fair and valid skill assessment. We are committed to powering human progress by promoting skill proficiency, empowering upward mobility, and unlocking more opportunities for everyone, everywhere. For more than 70 years, we have developed products and services based on rigorous research and our belief in the power of learning. Our portfolio consists of some of the world’s most trusted assessments - including the TOEFL® and TOEIC® exams, the GRE® and the Praxis® family of assessments - along with research, development and innovation that explores new frontiers in learning and measurement. Our educational measurement solutions and research contribute to the development of new methods and tools, inform important dialogue with education policymakers, and shed light on critical issues and potential solutions - all with the aim of creating a world where all learners are able to improve their lives through education. Visit www.ets.org to learn more.

Company details

Company size1001 - 5000

Links

Website LinkedIn See all jobs

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Job description

As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to exceptional service.

Key Responsibilities

Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.,

Assist with travel bookings, changes, cancellations, and special requests.,

Provide accurate information about destinations, travel documents, and agency policies.

Follow up with clients to confirm trip details and satisfaction.,

Handle concerns or complaints with empathy and problem-solving skills.,

Ideal Candidate

-Excellent verbal and written communication skills.

-Strong customer service experience (preferably in travel or hospitality).

-Organized, dependable, and proactive with a high attention to detail.

-Comfortable with technology and quick to learn booking platforms and systems.

-Passion for travel and helping others plan unforgettable experiences.

Perks

-100% remote work with flexible scheduling.

-Opportunities to growth within the agency.

-Travel perks and exclusive industry discounts.

-Supportive team environment with ongoing training.

If you're enthusiastic about travel and love creating memorable experiences for others, wed love to hear from you.

Apply today and start your journey with Effortless Travel Solutions!

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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