Assistant Claims Manager / Senior Claims Officer (Commercial)

Job Summary

Large and complex claims handling and managerial support

Job Accountabilities

• Responsible for the large and complex liability and property claims
• Provide data analytics for Commercial portfolios  
• Provide technical support to the team including work simplification and automation initiatives
• Responsible for orgranizing customer meeting presentation and preparation of Powerpoint slides
• Adheres to local regulatory and governance requirements throughout the life of the claim to ensure that we make decisions using the right standards
• Assist the Claims Manager in managerial tasks and other ad hoc tasks
• Compliance with customer protocols/service charter

Job Qualifications

• Bachelor degree or above with equivalent working experience
• 5 years or above experience in Liability and Property claims preferably with large and complex claims management skill
• Achieved recognised industry standard (e.g. Snr Asso. of ANZIIF)
• Technical knowledge of products and services
• Technical claims handling knowledge of Liability and Property Insurance products
• Understand local legislation and legal liability
• Understand industry standards and protocol
• Knowledge of claims agreements
• Knowledge and application of the litigation process
• Has extensive experience with all major aspects of the claims adjustment process
• Good command of written & spoken English and Chinese (including Mandarin)
• Experience in Liability and Property claims handling
• Experience in Liability and Property claims with good customer service skill is a must
• Data analytical skill is preferred

Why Zurich

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right? 

We are an equal opportunity employer who knows that each employee is unique - that’s what makes our team so great! 
Join us as we constantly explore new ways to protect our customers and the planet.
 

• Location(s):  HK - Hong Kong
• Remote working: Hybrid