Claims Specialist (Loan Servicing)

OVERVIEW

The Claims Specialist is responsible for processing required claims to GSE (FNMA and FHLMC), Mortgage Insurance Companies, FHA, VA or other investors to recover advances incurred throughout the default process. Experience with FHA/VA claims is preferred. The Claims Specialist will file required claims; meet investor time frames, and complete audits of claims processes for validation. Responsibilities as well will entail tracking of claim payments received for proper application, and filing of any required supplemental claims as necessary, and respond regarding any contested claim information as required.

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ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following but are not limited to;

• The timely and accurate filing of claims to Freddie Mac, Fannie Mae, FHA, VA, USDA, and mortgage insurance companies based on trigger events.
• Review, analyze, and ensure timely settlement of investor and mortgage insurance claims and manage aging claims to determine status and bring to closure and request extensions as needed.
• Document and maintain all systems necessary for proper claim handling and follow-up.
• Research issues and obtain proper supporting documentation in a timely manner as requested by investor or mortgage insurance company.
• Manage application of all claim funds received and provide additional information as necessary in order to validate all available funds received prior to claim being closed.
• Monitor claim process reports to ensure all required responses are timely filed.
• Complete timely audits of all assigned claims to ensure all requirements have been met and claim process can be validated.