R00351069 Gemini Enterprise for CX Specialist (Remote)

• 1 day ago

ManpowerGroup Talent Solutions

Role overview

Qualifications

Minimum of 3 years of experience in technology transformation
Minimum of 3 years of experience with Contact Center technologies
Bachelor's degree or equivalent work experience

Key facts

Remote from: Wisconsin (USA), United States
Full time
Expert & Leadership (>10 years)
English

Hard skills

About the company

ManpowerGroup Talent Solutions

5,001–10,000

Talent Solutions combines our leading global offerings RPO, TAPFIN-MSP and Right Management to provide end-to-end, data-driven capabilities across the talent lifecycle. Leveraging our deep industry expertise and understanding of what talent wants, we help organizations address their complex workforce needs. From talent attraction and acquisition to upskilling, development and retention, we provide seamless delivery, leveraging best in breed technology, and extensive workforce insights across multiple countries at scale.

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Job description

Minimum of 3 years of experience in technology transformation, with a focus on Conversational AI, CCaaS or cloud-based contact center solutions.Minimum of 3 years of experience with Contact Center technologies and industry best practices, including AI Agent building, CCaaS strategy, migration and implementation on a variety of platforms such as, AWS, Google, Genesys, Avaya, NICE etc.Minimum of 3 years of experience in aligning technology capabilities with contact center benchmarks, quality metrics, agent scorecard etc.Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience)