Senior Service Designer

Location: Remote, Canada
Language: Strong written and spoken English required. Bilingualism in English and French is an asset.
Duration: Contract through March 31, 2027, with potential extension into fiscal 2027–28

About the Opportunity
We’re looking for a Senior Service Designer to help shape and improve end-to-end experiences for a new digital product launching in 2027. This is an opportunity to take complex services and make them work better for the people who use and deliver them.

Working within the user experience practice of a Canadian health information organization, you’ll collaborate with users, employees, subject matter experts and multidisciplinary teams. You’ll bring together human-centered design, service design and systems thinking to turn research and evidence into practical improvements across people, processes, technology and operations.

What’s In It for You
You’ll have the opportunity to influence a high-impact digital product while independently leading complex service design initiatives. You’ll work alongside diverse stakeholders, facilitate meaningful collaboration and apply your expertise across the full service design lifecycle, from discovery through implementation.

Your Responsibilities
• You’ll lead end-to-end service design initiatives, including discovery, research, journey mapping, service blueprinting, ideation and prototyping.
• You’ll conduct and synthesize qualitative and mixed-method research to uncover user needs, pain points and opportunities.
• You’ll analyze current-state services and workflows and design improved future-state experiences.
• You’ll facilitate workshops and co-design sessions with users, employees, leaders and multidisciplinary teams.
• You’ll prototype and evaluate concepts across digital and non-digital touchpoints.
• You’ll translate service design insights into actionable product, process, technology and operational recommendations.
• You’ll communicate complex findings through compelling stories, visualizations and recommendations.

Skills and Qualifications
• 5+ years of professional experience in service design, experience design, UX, human-centered design or a related discipline, including independently leading complex initiatives.
• Strong expertise in human-centered design, service design and systems thinking.
• Hands-on experience with journey mapping, service blueprinting, co-design, prototyping and qualitative or mixed-method research.
• Strong facilitation, stakeholder engagement, analytical and storytelling skills.
• Ability to independently scope and lead work in complex and ambiguous environments.
• Undergraduate degree in a relevant discipline, or an equivalent combination of education and experience.
• Portfolio or presentation demonstrating previous service design thinking, methods and outcomes is required. Healthcare, government, regulated environments, Agile or Lean experience are considered assets.

Why Partner with Altis
If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals.All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.