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Service Designer

Code First Girls

Role overview

Qualifications

  • Proven experience working as a Service Designer on complex or large-scale projects
  • Strong knowledge of user-centred design principles and design thinking methodologies
  • Experience creating service blueprints, user journey maps, and personas
  • Ability to facilitate workshops and collaborate effectively with stakeholders and cross-functional teams

Responsibilities

  • Design and map end-to-end services that meet user needs and business goals
  • Create comprehensive service blueprints, user journeys, and process flows
  • Plan and facilitate co-design workshops with clients and internal stakeholders
  • Conduct user research to uncover insights and identify areas for service improvement

Key facts

Hard skills

Other skills

  • Communication
  • Collaboration

About the company

Code First Girls logo

Code First Girls

E-Learning / EdTech

Code First Girls has already helped 300,000+ women learn to code and by working with companies globally, is boosting employability, diversity and social mobility, and transforming local economies and communities. Companies are able to build global talent pipelines with our entry-level, mid-level, and internal upskilling and reskilling tech talent programmes by providing free education to women.

Company details

IndustryE-Learning / EdTech
Company size11-50

Links

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Job description

This is a free training course followed by the potential for a role with one of our clients.

Title: Service Designer

Job location: Remote with UK, occasional travel required to either London or Manchester

Description:

These job roles are linked directly to free education, and upon completion of our course, you will be equipped to start your new role.

THE ROLE:
Our clients are looking for Service Designers to join their team.

ABOUT YOU & THE ROLE

As a Service Designer you will play a key role in shaping user-centric services and experiences for complex enterprise projects. Sitting within the consulting and design practice, you will collaborate with cross-functional teams to map out user journeys, identify pain points, and design end-to-end service solutions. This role requires a strong knowledge of design thinking methodologies and the ability to translate user needs into actionable service blueprints that align with broader business objectives.

  • Proven experience working as a Service Designer on complex or large-scale projects
  • Strong knowledge of user-centred design principles and design thinking methodologies
  • Experience creating service blueprints, user journey maps, and personas
  • Ability to facilitate workshops and collaborate effectively with stakeholders and cross-functional teams
  • Experience conducting user research and translating insights into actionable design improvements
  • Nice to have: Experience working within an agile delivery environment
  • Nice to have: Familiarity with enterprise technology consulting

SOME THINGS YOU’LL BE WORKING ON

  • Design and map end-to-end services that meet user needs and business goals
  • Create comprehensive service blueprints, user journeys, and process flows
  • Plan and facilitate co-design workshops with clients and internal stakeholders
  • Conduct user research to uncover insights and identify areas for service improvement
  • Collaborate closely with product managers, developers, and other designers to ensure successful implementation
  • Communicate design concepts and strategic recommendations clearly to senior stakeholders

100% FREE LEARNING LINKED TO JOB ROLES

All of our courses are 100% free for all students. There are no secret or hidden fees, no payment upon completion, and no debt. We work with our partner companies to ensure this education is free for all learners.

Benefits - vary per client, but are competitive.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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